enertion boards
4.4 From 1 to 5
230 Reviews
Overall Ratings
5 Stars
154
4 Stars
25
3 Stars
36
2 Stars
8
1 Star
7
  • 230 Reviews
  • 9 / 10 Recommend
  • 8.89 / 10 TrustScore
Dec 02, 2019
You have amazing products, but your customer service / communication / and shipping times are super lackluster. I've ordered from you 3 times, and every time I ended up waiting months for my order with little or no communication from you, no indication of shipping times via your site. You can and should do better.
Nov 30, 2019
I had to wait 3 months for what I paid for so I bought a different brand that arrived 2 days later. I ended up selling what I bought from Enertion and never used it. The competitions product works great though.The customer service was non existent and I was treated like shit as soon as Enertion had my money. I will NEVER buy anything from Enertion AGAIN!
Nov 30, 2019
The delivery took forever!!! After finally deciding I wanted a refund as I’d completely miss the summer and now it’s pissing rain every day in the uk, my board was sent out with the promise of a free set of wheels for the inconvenience. I have not received these and after only a few time out on the board the current wheels have big chunk s out of them! So I’d really like those wheels I was promised please!! I also order a set of crossover wheels which I’m still also yet to
receive!!! Please please send me the the free set and the crossovers I ordered and paid for!! I do have to say the communication from customer service has been good and I love the board!! Just need to wait until the summer really enjoy it and hope the wheels hold out until I receive the new sets!!
Nov 25, 2019
I got my raptor 2.1 like 4 months ago but haven't been able to ride it for the last 2 months after it completely died when riding on the wet street after the rain. That's not that big of a problem besides the fact, I can't get service or any kind of response from their Support to help me get it fixed. They have ignored my pleas for someone to write me back and give me a solution to my problem like having me send my board to an Enertion qualified technician to have it fixed. I've been writing for months trying to get my board fixed but have been ignored even when I bought the extra warranty. Why won't you guys respond to me? Your customer service dept is slacking off ignoring customers problems. I would've given 5 stars if my board worked or had they been willing to fix it for me. As of last night I'm still trying to get some one to respond to my emails I keep sending in over the last2-3 months. You guys were great to work with when I got my first raptor and had problems fixed and board shipped back to me but ever since I got my 2.1 I can't get any customer service to fix my board. They actually expect the buyer ( me) to take the board apart and attempt my own repairs. Completely unprofessional. I just want my board fixed correctly and can't get a response.
Nov 21, 2019
5 stars for driving
5 for the amazing speed
4 stars for the range
3 stars for the remote... for so an expensive board... so an unquality remote...
1 Star for delivery
1 Star for waterproof!
Oct 21, 2019
The unity is good but due to problems with their production the delivery time was several months.
Oct 17, 2019
Great board but a bit lacking client support.
Oct 04, 2019
Purchased a Focbox unity. Very happy with the quality of the product. Delays in shipping and very slow response or nonresponse to emails - not so happy about
Sep 30, 2019
The focbox is operational. Out of all the esc i have used in the past this one is outstanding and the app is terrific. The only two problems with this purchase was the e wait time (purchased on march) and the focbix needs mounting brackets into the board
Jun 20, 2019
Got my remote relatively fast, but the remote was cheaper than expected. (Two main points are the relatively cheap feeling plastic, as well as the off-center green light, which is not super bothersome, but unexpected for the price.)
Jun 17, 2019
I had issue with a focbox unity short circuiting, even though I did not have a warranty enertion replaced it outright. They were communicative every step of the way from initial issue to problem solving to shipping of the replacement device. I didn’t expect a replacement and was given one anyway. 5 stars hands down.
Jun 04, 2019
Great customer experience. Thank you.
Jun 04, 2019
FANTASTICA
Jun 03, 2019
The Unity is a great piece of hardware even though I've run into a couple issues. The first unit I received had a faulty USB port but it was replaced swiftly. Next, I was riding along at 22mph and lost all power and brakes. I beleive I have narrowed down the issue to my battery but I need to do more tests. Nonetheless, the setup and configuration of the unit was super easy. I would still recommend the unit for anyone attempting a first time DIY or DIY ESC conversion.
Jun 03, 2019
All good
Jun 03, 2019
website doesnt support paypal
Apr 25, 2019
When it actually shipped it was quite fast however the process from paying for the product and when it actually got delivered was dam right out of order 4 months, that’s just not on
Apr 19, 2019
First time I rode it I wanted to sell it. Way too much power. After 2 more rides I’ll never part with it.
Apr 05, 2019
It was a quick purchase just wished i had been informed of shipping and given a tracking number
Mar 14, 2019
Received the board and was pleasantly surprised with build and performance.

Pros: Good Performance and build quality.
Cons: Long wait and heavy

I still need to evaluate the board properly but everything seems pretty good.

I think a Raptor Lite would be a pretty cool idea.
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