King & Wilson Transportation
4.8 From 1 to 5
108 Reviews
Overall Ratings
5 Stars
97
4 Stars
5
3 Stars
1
2 Stars
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1 Star
2
Reviews 108
Recommend 10 / 10
TrustScore 9.7 / 10
Jenna Chamberlain
Nov 16, 2016
Verified Buyer
We arranged for King and Wilson to pack all our belongings. The whole process was incredibly easy. I can not compliment the movers enough. They were on time (this usually never happens with moving company's) and they were so incredibly professional, efficient and took extremes care in packing/moving all our belongings... A true asset to the team. I would definitely recommend King and Wilson and will definitely be using them again.
Heather Grant
Nov 14, 2016
Verified Buyer
Excellent service from pick up to delivery.. I would recommend King Wilson to any one that is thinking of moving.
Christophe HOFFBECK
Oct 18, 2016
Verified Buyer
So glad to receive our belongings coming from France with such an excellent service and a high professionalism. Thank you !
Omar Altaie
Oct 12, 2016
Verified Buyer
Here is a quick note to thank you for the excellent service I received.
Andy and Andrew delivered my furniture on time yesterday and everything went smoothly. I must say they were both professional and friendly.
Please convey my regards to them and of course also to Jess and Kylie for helping me out moving down to Melbourne.
Thomas Staunton
Oct 11, 2016
Verified Buyer
The whole team were fantastic and took such great care of everything... Very happy and extremely thankful for all of their hard work!.
Keely Powell
Sep 22, 2016
Verified Buyer
The office coordinator was phenomenal in explaining and facilitating the moving process. We took great comfort in her knowledge navigating us through a very stressful time! The overall experience was highly professional and efficient.
Meredyth Davies
Sep 21, 2016
Verified Buyer
We had a very positive and successful move from Sydney to HK. Not one issue and the team were friendly, communicative and ensured our belongings were looked after. I would recommend the team to anyone and would definitely use King and Wilson again!
Kim Anderson
Aug 30, 2016
Verified Buyer
I used King & Wilson to ship my furniture and housewares from New York to Sydney including large paintings and glass tables. They were prompt, the packers were fantastic and treated all my goods with utmost care. I was able to track my shipment easily which arrived on time and in excellent condition. When they delivered by shipment they were extremely fast, helpful, even assembled all the big items, took away empty boxes and paper including rug wrappings. They were so polite and courteous I couldn't believe it. Not a single item damaged. I recommend them highly. Such a difference to my experiences with other providers particularly Two Men and A Truck who treated me as a customer in the same way they treated my furniture - with a complete lack of care. They damaged most of my furniture didn't wrap anything in the covers they were provided, and almost all items arrived dirty or marked.
So fantastic that King and Wilson were the opposite. I'll never use anyone else again.
Ron Lewis
Aug 03, 2016
Verified Buyer
Our recent move went perfectly. From the initial consultation by Amanda, follow up by Jennifer and actual removal day with Sean and Hayden, everything was efficient and helpful. Special thanks to Sean for his assistance and advices. Overall a very friendly and competent group!
Response from King & Wilson
Aug 03, 2016
Hi Ron. Thank you for taking the time to write, it is very much appreciated. All staff at K&W are pleased that we have been able to assist in making the transition to your new home a memorable one. We look forward to assisting you again in the future.
Nada Di Guida
Jul 29, 2016
Verified Buyer
Great job from the beginning up to the last moments. Came to my place to evaluate the price of the shipping, delivered boxes and material to pack when I asked and organised so with them.
Where absolutely on the spot when had to collect my items and helped me packing bigger items which I had no idea how to.
Organised and helped me through the process of writing documents and after the time scheduled delivered on the floor at the time agreed with agent on the territory.
Would absolutely suggest them to anyone moving overseas with their stuff.
Tony Day
Jun 16, 2016
Verified Buyer
Fantastic team, fantastic outcome!!!

We trusted the K&W team with looking after our most precious items. We could not be happier. They care from start to finish, and with minimum fuss.

If you want a job done well, get King & Wilsion to do it. See you next time guys!
Toyang Reallybe
Jun 15, 2016
Verified Buyer
I was going to write to you anyway, and thank you so much for a very efficient and troublefree delivery!
People told me it would be too complicated and expensive to send my things to England, but you provided a wonderful, care free service!
Thank you so much! I'll definitely recommend you to others.
Response from King & Wilson
Jun 15, 2016
Thanks Anna - so pleased you found the process so simple and for your kind words. We really love to hear comments like this and wish you every success in the UK. King & Wilson
Henry Coates
Jun 08, 2016
Verified Buyer
Just want to say how well the King & Wilson team did on this job. Your packing standard is very high and everything happened as you said it would. Your partners in the UK gave great service too and were extremely obliging in delivering the packages to two different places on the property at this end.

Many thanks to you and the team.
Sunny Valiente
Jun 07, 2016
Verified Buyer
I tried different removal company before. But King & Wilson is the best for me. All of my items are safe when arrived. Very professional!!!.
Congrats king and Wilson team! Job well done..
Melissa Caruso
Jun 01, 2016
Verified Buyer
I contacted King & Wilson to arrange our household and personal items to be put into storage.

Rob and Chris from King & Wilson were absolutely fantastic - extremely professional, super efficient and polite. They helped us out by making sure our items were handled with the utmost care, accurately recording each individual item and thankfully taking all the stress away when moving.

Despite the heavy rain throughout the move, nothing could dampen the spirits of the King & Wilson team! Not even our very tight driveway was a cause for concern, it was handled with absolute precision and care, very impressive!

I highly recommend King & Wilson based on their service and expertise, it’s nice to see a company that takes care and pride in what they do.

Thanks so much Rob, Chris and King & Wilson team!
Response from King & Wilson
Jun 01, 2016
Thanks Melissa. We really appreciate your kind words and have passed these on to Rob and Chris who were of course delighted. Good luck in America. King & Wilson
Tanya Fisher
May 31, 2016
Verified Buyer
I have moved many times both domestically in Australia and the USA, and internationally. By far King and Wilson has been the absolute worst and most disappointing removalists I have ever used. From the minute the contract was signed and paid for everything went wrong. They changed the pick up date without advising me, I gave them a list of items I did not want shipped and they said that would be fine, instead they picked up items I didn't want shipped such as a flat screen TV I had in the USA that was absolutely useless to me in Australia, I wanted it along with other items left in the USA as I had organised to donate them to the veteran's homeless fund, which helps veteran's into furnished accommodation where the furniture is donated. So I got items I did not want shipped, I had to pay for them as the price was based on cubic meter and now I have to pay to have them disposed of. I was never informed of an actual ship date or arrival date, several times and I asked and all I got back after waiting a week plus for a response was they thought it would be this date and they would confirm to let me know, which never happened. Finally I was told my stuff had arrived and was pending Customs & Quarantine clearance, one month later I was finally advised he items were cleared and ready for delivery. I had arranged in the contract to have them stored for a period of time, but I guess they didn't bother to read the contract. I had to send them a copy of the contract so they would put them in storage with no additional cost. Finally the day arrived for my items to be delivered to me. Upon upload I noticed my professional handcrafted solid timber dinning table was not packed properly and was damaged, 2 legs were broken and the table was badly scratched. Boxes were missing and mislabelled, there were box numbers on the inventory list that were not in the unload and there were boxes in the unload that were not on the inventory list. The delivery guys asked me if I could just swap the box numbers so everything matched. I noted on the inventory list that 2 very large glazed pots were missing. I submitted a claim form for them, 5 weeks later when I still didn't have a response, I contacted the customer service agent Laura again and at this point she told me my claim was rejected. When I responded justifying why they should be covered Laura told me that as far as they were concerned the pots never existed, although they were happy to accept insurance policy payment for them as they were listed on my inventory list. Laura all but said I was a liar and her emails were extremely rude and aggressive. I will never again use this company or any other company that uses them as an agent. I strongly recommend you find another company to us as there is a boatload of them out there. I am giving one star because I have to in order to submit this review, they don't deserve a single star.
I highly recommend that you do not use this com
Response from King & Wilson
May 31, 2016
Dear Tanya, We are sorry to receive your comments and the distress your recent relocation from San Diego to Mornington has caused you, this is certainly not typical of the service outcomes we strive for and like to see. We take your comments very seriously and a member of our senior management team will be in touch to explore these matters further with you and to progress your claim as a matter of urgency. With kind regards Michael Gatt
James Baker
Feb 03, 2016
Verified Buyer
We moved down to Melbourne from Sydney with King and Wilson. The removal crews were excellent. They knew exactly what they needed to do and worked well together.
don0nam i
Sep 07, 2014
Verified Buyer
Used King and Wilson for interstate moving. They were very professional from the way they handle their call to treating all our furniture with care. The reason we used them was because another removals company didn't show up, cancelled on us and kept our deposit. King and Wilson were able to come the next day for a move from Sydney to Melbourne, packed and moved our stuff. Great service, very quick and professional.

The price may appear higher than some of the removals but paying cup of hundred more for their superior service definitely worth it.

We have moved internationally and domestically and would definitely use King and Wilson again. Thank you!
John McCuninngal
Oct 19, 2013
Verified Buyer
The two men that were sent fought the entire time and did not work well together at all for the whole 6 hours it took them to move my 1 bedroom apartment. One of them swore constantly at the other and made it a very horrible experience for myself from start to finish. It was very unprofessional and made me very uncomfortable.

As the two men did not communicate with each other when maneuvering my furniture and one of them just yelled and swore, I have had some damage to my furniture, as they wouldn’t tell the other if they were about to hit something. No constructive communication.

Some of the damage to my cabinet I will accept as it was a bulky item and paint comes easily off it. However, I have a brand new stainless fridge and they have put a dent right in the front of the door. They have also damaged my sofa lounge putting puncture wounds in it.

My whole experience was a let down, and extremely stressful.

I am here 6 months later with no one willing to help, I am putting this bad review and will continue further and take your company to VCAT.
Jarret Barber
Oct 18, 2013
Verified Buyer
After working for a Melbourne based IT company for 3 years I received a promotion which involved relocating my family to London, UK. With no experience moving overseas we didn't know who to contact. After dealing with a lot of sub-standard companies we finally came across King and Wilson. I just wanted to say what a fantastic experience I’ve had with this company. They handled absolutely everything exceptionally well. I'd happily recommend then to anyone, Thanks K & W!
About King & Wilson
For over 100 years King & Wilson has been moving Australians locally, interstate and overseas. We expertly manage and coordinate domestic and business relocations to almost any destination throughout Australia and overseas. As an independently Australian owned company, we pride ourselves on delivering a world-standard service.
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King & Wilson is a Verified Merchant
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