King & Wilson
4.8 From 1 to 5
107 Reviews
Overall Ratings
5 Stars
96
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  • 107 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
May 07, 2019
I contacted King & Wilson after being let down badly by another shipping company. Initially they were helpful but once I'd packed my boxes, their courier failed to collect them on the agreed day. K&W kept assuring me that the courier was coming before finally admitting in the evening that the courier had decided not to bother attending as agreed and not to bother letting anyone know. As a result I wasted a full day of my trip and further delay and inconvenience was caused as I was flying out that evening. K&W promised to see what they could do about the bill but never got back to me about that.
I was also assured by K&W that the amount I was paying - around $450 - included customs clearance at the UK end. However I got an unexpected bill for over £60 of customs charges despite the belongings I was shipping having little monetary value (they have utilitarian and sentimental value to me but nobody else would buy them). Very disappointed and feel ripped off - and I still don't have my belongings back!
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Response from King & Wilson
May 08, 2019
Dear Vaughan I have today been able to investigate your file. Firstly in regards to the collection, we do apologise that this didn’t occur as we requested with the courier, but upon checking the cut off was missed as we received and processed your payment for the move after 12pm on the requested collection date. Although we attempted to have your consignment collected on the same day, unfortunately the courier company could not allocate a driver in the afternoon, and subsequently the collection did not occur. In regards to the duty and tax, as you were aware you did not qualify for transfer of residence to the UK so the paperwork and values provided by you were forwarded to HM customs who issued the amount of duty and VAT payable, in addition there was a local processing fee. Your contract with King & Wilson clearly stated that duty and taxes were an exclusion. Your contract included customs clearance which is arranged by our UK counterpart, but not any duty and taxes paid for the importation of belongings that do not qualify for transfer of residence and duty free entry. I have sent a follow up this afternoon for a status update on your shipment, and as the payment has been made in the UK, I am sure that delivery will take place very soon. It should be noted that rules around importing into the UK, and any additional payments required to be paid, are at the discretion of HM customs and not King & Wilson or our destination partners in the UK.
Apr 28, 2019
I moved my gear from NZ to Australia using Transworld in NZ and King+Wilson in Australia. Both sides of the move was absolutely spot on. This review is about the Australian side of the move and the guys rocked up, did their job, were super friendly and super efficient. Really appreciate my gear arriving without even a scratch on the boxes. Amazing. Thanks so much.
Feb 27, 2019
Always responsive to queries and smooth delivery
Feb 20, 2019
The smooth trouble free service I received in London U K gave me the confidence I needed that the company i engaged will give me a reliable service_from beginning to end The service in Australia also was on the whole went well and confirmed my confidence to use your services again should the occasion arise in the future.Thank you!
Feb 19, 2019
Very pleased with the level of service at both ends.
Feb 13, 2019
While relocating from New Zealand, the expertise of Transworld International was matched by Australian agents King & Wilson, who handled our consignment (including a car) with great care and skill. The entire team, both sides of the Tasman, deserve commendation. Many thanks to all concerned!
Jan 30, 2019
My shipment was handled reasonably quickly and competently after it landed in Sydney. It passed through Customs without trouble and was transported to my address a few days later. The delivery crew were polite and helpful.
Jan 21, 2019
I would definitely recommend King & Wilson. The customer service I received was 5 star. Excellent email communication from Joseph and other office staff who replied quickly with friendly emails. And I was particularly impressed by the professional conduct of the two guys who delivered to my house, managing to remain polite and helpful despite the heat and unexpectedly long distance. Thank you all!
Jan 17, 2019
Tristan and Patrick were great. They gave me the required notice to get to the property and did it all quickly and efficiently (we missed the 40 degree heat). Great communication and service. Thank you!
Jan 16, 2019
King & Wilson helped deliver boxes of memories across 12,000 miles from my mother's house in the UK to me in Sydney. Each box was packed and delivered with care and attention. Unwrapping 50 years of memories, continents away from where I last saw them, was all the better knowing how much love the team had put in to making sure they arrived safe and secure. Can't recommend them enough.
Jan 09, 2019
Great service. I highly recommend.
Dec 19, 2018
The experience from start to finish was smooth and well communicated.

The shipping was collected and delivered door to door service. Very helpful staff to alert me to any information I needed to know and very easy to communicate with. One staff member was very helpful when I rang and had to pass over my details for them to answer a certain question and they supported me in every stage of this process.

Shipment was carrying some very fragile items and were handled with much care as no item was damaged in any, way, shape or form
Dec 11, 2018
We have just relocated from Sydney to Woodend in Vic and I am not at all happy with the level of service that we have received from this company. Not professional at the Sydney end but very good on the Victorian side. Damage to furniture, books fridge etc and complete stuff up with the trucks. All in all NOT HAPPY.
Dec 04, 2018
Prompt in answering all my inquiries and follow up. Friendly and professional service. Delivery door to door as promised. Administration and Delivery staff were very professional. Admin staff attended to all inquires. Delivery staff delivered on agreed time and treated all items with care.
Efficient and reliable service. Value for money. Very happy with the service. Would certainly use them again.
Nov 30, 2018
Efficient and quick
Nov 19, 2018
Geetah, was well presented and professional. She kept me posted each and everytime right from the arrival of my shipment from Dubai to Melbourne to custom clearance - to Quarantine to delivery of my things at home. Excellent service and handled smoothly with no tension.
Nov 12, 2018
My wife and I had the opportunity to have King and Wilson plan and pack our house to move from Australia to Ireland, and at very late notice, the requirement to move drastically changed.

King and Wilson and the whole team were very understanding and supportive. At no time did we feel pressured, instead we felt extremely supportive, and they were responsive to our needs.

Although we didn't end up utilising their service to move between countries this time, we know where we will come when the need arises again.

Thank you!

On a more personal note, I would like to thank Emily Petherbridge for her understanding, and support throughout a very rough time in our lives. Thanks, Emily, you're a champion.
Nov 06, 2018
The removalists got the job done quickly and thoroughly. They came on time and worked diligently to get the move out and move in done in a very short amount of time. I was also very grateful that the team were able to store our goods for a few days between the move out and the move in.
Nov 01, 2018
My shipment from Hong Kong was handled by King & Wilson upon arrival in Australia. Joseph Cunanan, the International Coordinator, was responsive, informative and extremely helpful throughout the process and afterwards when I had additional questions. Thank you!
Oct 01, 2018
Service for freight from UK to Australia was excellent. Delivery arrived intact and no complications. Admin staff were very helpful and I would not hesitate to recommend King and Wilson to any of my friends and would definitely use their service again. Thank you
About King & Wilson
For over 100 years King & Wilson has been moving Australians locally, interstate and overseas. We expertly manage and coordinate domestic and business relocations to almost any destination throughout Australia and overseas. As an independently Australian owned company, we pride ourselves on delivering a world-standard service.
King & Wilson is a Verified Merchant
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