178
Reviews
Reviews
178
Recommend
9 / 10
TrustScore
9.29 / 10
Ian G
Albaro is fast and helpful
Keyler
good
Jeh
The best in the industry!
Randy
Verified Buyer
Jury is still out after a year or more. here is what concerns me and im sure this same issue is same for all similar companies. Issue is when recovery is made for lost/missing product the fee is not credited/reversed months later when amazon locates lost/missing products. company did follow up and i was incorrect. they keep track of missing inventory returned :)
Response from Getida
Apr 08, 2024
Good Afternoon Randy. Thank you for your review here. I wanted to follow up with you on this and let you know that Getida reconciles our reimbursements monthly, and if Amazon retracts a reimbursement that was previously approved based on a case filed by Getida and does not supplement that reversal with a unit of inventory, we will provide a credit to your billing statement equal to the amount of our original fees.
If you have questions about any reimbursement reversals on your account, please reach out to us at support@getida.com for assistance, or you can review our help page at the following link: https://getidasupport.kb.help/reversalsclawbacks/
Andrei
Top company with stellar customer support
Terry T
Verified Buyer
I can see that Getida is finding a lot of lost money from my Amazon account, but I can't ever verify if I was paid on those lost tickets.
Andrew G
What a great support experience! I had a whole slew of Amazon questions, some of which were maybe only tangentially related to Getida's service, and they were all graciously answered! Thank you!
Response from Getida
Apr 02, 2024
Thank you for sharing your positive experience with our support team! We are delighted to hear that we were able to assist you with your Amazon questions, even those that were not directly related to our service. Our team is always here to help, and we appreciate your kind words. If you have any more questions in the future, please don't hesitate to reach out. Thank you for choosing Getida!
Chris
Very quick and Helpful!
Mitzi R
Support help was efficient and helpful!
Gina
Working with Getida is a no brainer. It amazed me how much we have recovered with very little input on our end.
Response from Getida
Apr 02, 2024
Thank you for sharing your positive experience with Getida! We are thrilled to hear that our service has been able to help you recover funds with minimal effort on your part. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!
Trish
Quick, thorough response, exceeded my expectations. Thank you.
Ethan
The customer service provided through the chat feature is exemplary. Polite, responsive, knowledgeable and all around a helpful experience.
Svetlana R
Fast and professional help. Thank you!
Sam
GetIDA is very easy to use & they do a great job of collecting money owed to us by Amazon without us having to worry about it.
Charles
Verified Buyer
They charge a commission on inventory that was found by Amazon. That's not ok!
Juliano B
Albaro was great. He was throwing the exact answer I needed right away and with class. This was a fantastic experience for customer service
Timothy M
Brilliant communication and solved my problem within a few minutes
Khoa H
Great Reimbursement Service that I have experienced. As an Amazon seller, I DO recommend to use Getida to manage your stock performance
Trevor G
very professional chat support - very precise and concise direction and Albaro got straight to the solution
Audrey
I'm very satisfied with Getida's service. I would say it's the best Amazon related service provider out there. Their customer support is quick and great and their service is superb.
About Getida
Getida is the global leader in Amazon FBA auditing and reimbursement solutions. An authorized member of the Selling Partner Appstore and Amazon Emerald program, we’ve helped tens of thousands of sellers worldwide reimagine reimbursements as a strategy for growth.
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Getida is a Verified Merchant
Questions? Contact Us
support@getida.com
(888)-280-0032
10-6 PM EST
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