Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
139 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
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1 Star
  • 139 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Nov 19, 2017
Seamless and prompt and impressive. The cost was more than reasonable given the complextity of the system. Highly Recommended. Best Regards, Jim
Nov 15, 2017
I am a total newbie to everything involved with booking flights using points and navigating booking engines. After filling out an initial questionnaire, Award Flight Assist sent me 5 options with clear instructions on how and when to book for each option. I was able to book flights with no problems and Award Flight Assist was also on hand to answer any questions I had. I will use this service every time I want to use points for an award booking, as I had tried unsuccessfully to use points to book a flight for many months. I consider the fee to use this service to be more than worth it...and I’m telling everyone I know!
Nov 04, 2017
It was great! Perhaps a bit more info on how 'intl flights hook up for the uninitiated (Albury - Denpassar for 4 adults). But otherwise it was $175 well spent!!
Oct 25, 2017
Brilliant service. Very quick responses to my questions and they found a near perfect itinerary for me in almost no time. The instructions to book also could not get any clearer - the whole process to book with Qantas took less than 10 minutes - for a 14 segment Round the World itinerary!! Amazing !! Definitely recommend the service to anyone... its a god-send time saver.
Oct 24, 2017
Excellent service
Oct 05, 2017
Matt was a tremendous help
Sep 28, 2017
I can't speak highly enough of the service I received. I was given two options, one Business and the other First for a trip to London, Canada/USA via Singapore. Being a first time user of FF, the team made everything so easy for me and took all the stress out of planning and booking. Easy to read Itinerary and clear instructions from Matt. This is a trip I had saved Citi points (converted to KF miles) for years and will be the best retirement trip my husband and I could wish for. This service is definately worth it.
Sep 23, 2017
Nice to be offered a service which can think outside of the box for solutions to points use.
There report was detailed and easy to understand and gave instructions on how best to complete a booking. Any questions were very quickly answered and explained. I would recommend this service to anyone, even for less difficult routing, as they may still be able to save you points or get you into a higher travel class.
Thanks to all the team for your help.
Sep 21, 2017
The response time was a little slow due to high demand which I understand. The result was as I expected because this wasn't a particularly difficult request. It confirmed to me that the service is useful but I need to allow plenty of time to get a response and work things out.
Sep 18, 2017
I found the service I received was excellent.
Sep 16, 2017
I was so impressed by the options that the frequent flyer assist team came up with for my holiday. Their suggestions made it very clear that they actually cared about the whole experience I would have and it felt as though they had prepared the booking for a friend! Thanks guys. I have already recommended you to all my friends!
Sep 16, 2017
I used FFS for a bit of a complicated flight itinerary (l usually do all of my own award flight searches but was happy to hand this one over to them). They came up with 2 good options and also made a couple of suggestions. They also explained why they chose certain routes. The whole report was very clear and easy to read. I also had a couple of follow up questions which they responded to immediately. A grest service. Thank you.
Sep 09, 2017
Prompt and effective.
Sep 06, 2017
The service provided by Matt was first class. Communication excellent. Saved us a lot of time and effort, and in the end also saved us money. Well worth the cost. We will definitely use FF Solutions again.
Sep 03, 2017
Extremely helpful in helping me organise our flights home using points including ways to save money. Have used this service twice now and will use it again, have recommended it to all my friends
Aug 31, 2017
This is a service you can use with complete confidence and it is excellent value. We had a long awaited complicated RTW trip and helpful advice was given to ensure our needs were met, actually, they were exceeded.
Booking was easy, due to clear paperwork. FF Solutions pointed out an error that the booking agent accidentally made, so promptly, ensuring no extra points or cost was incurred.
Highly recommended for stress free bookings!
Aug 29, 2017
Was a bit underwhelmed by the results provided by Award Flight Assist.No results for Gatwick or Heathrow provided, yet I was able to obtain (with a bit of searching myself) Business award seats myself to Gatwick, and return from Zurich via Hong Kong. Have to say I was disappointed at the service provided.
Aug 25, 2017
Matt listened carefully to my needs, presented a number of exciting options, and helped me strike the balance between what would be ideal and what was actually possible. I'd highly recommend the service - it saves you time and presents options you probably haven't even thought of. The proof of the pudding is I've now got my award flights booked (4 passengers return to Europe in peak time!) and am now looking forward to a wonderful trip.
Aug 18, 2017
A great service - finally able to use QFF points.
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