Frequent Flyer Solutions
4.8 From 1 to 5
93 Reviews
Overall Ratings
5 Stars
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  • 93 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Jan 28, 2018
Thank you Matt for such a great service. With your expertise We were able to use our Qantas points combined with cash to get to our destinations in Europe and back flying business class for 2 People all the way there and back. We were given several options and the opportunity to change our choice with helpful ongoing information and suggestions. We have had difficulty maximising the use of Qantas points in the past and were very pleased to be able to use said points to our maximum advantage. I have no hesitation in recommending Award Flight Assist
Jan 26, 2018
I have to admit I was dubious about using this service as I thought I had a simple requirement I could sort out on my own. But as I had left booking until a few weeks before I wanted to fly (Sth America to Oz) there was no obvious options available. So I sent through my request and constraints, hoping for the best.

At the last minute there were no classic seats available for my dates. So if left to my own devices, I was going to either pay
USD1500 outright OR USD800 + 100k points for a direct flight Santiago - Sydney.

Matt found me indirect flights. Instead I paid AUD350 + 100k points for connecting flights via Sth Africa. He was also patient with all my questions regarding options for other dates and routes.

My main aim in this instance was to save money. But I am sure that Matt could pull together a tailored itinerary if my priorities for my next trip were different. Based on my experience I would use this service again and wouldn't hesitate to recommend other try it.
Jan 26, 2018
Thank you- Matt was fantastic- found us flights very quickly and was very helpful as I had a lot of questions ( being the first time we have used the service). We will definitely use your service for our next trip
Jan 20, 2018
Very quick to respond. Multiple options provided. Great service.
Jan 20, 2018
Whilst frustrating at first because of not much time before we wanted to fly, our assistant Matt was faultless in his Patience & perseverance.
We wouldn’t hesitate to recommend frequent flyer solutions after his excellent service.
Dec 24, 2017
I think the service is fantastic.

The response received was super quick and the cost trivial given the information provided.

Although I would have been able to transact some of the flight segments I posed in my request, the number of options provided by Matt were great and allowed me to think more about how to use my points much more efficiently.
Dec 22, 2017
Very professional and friendly, full of understanding and paying attention to details. Definitely will be back for more :)
Dec 20, 2017
Matt was extremely helpful. He answered all my questions. He replied to emails almost instantly and he came up with three options for our complex around the world flight request . I would definitely recommend frequent flyer solutions
Dec 20, 2017
Fantastic help from Matt at FFS, the depth of knowledge is amazing. it just shows rewards flights are out there, it just takes an expert to know where to look. Will use this service every time rather than struggle with Qantas. Thanks Matt!
Dec 03, 2017
As a seasoned frequent flyer, this is the only way to arrange travel!
Dec 03, 2017
Being new to using QFF points for International travel and wanting to do a multi city trip from Adelaide/Rome/Barcelona/England/Ireland/Adelaide in 2018 I consulted with Matt to achieve something I could not do on my own as a Bronze FF. After paying the fee and sending him details of my trip he came back in less than 3 days with an acceptable proposal to use my points to fly business class all the way with a cost less than $3000. Exceptional quick, clear communications made, what for me was a daunting task, an easy, uncomplicated one. Could not be happier, Thank you Matt, you have made two retired folk very happy.
Nov 28, 2017
I received your v comprehensive plan on Friday, and phoned Krysflyer as your suggestion on Sunday, my first opportunity. To make a long story short, some of the flights or sectors had no seats available, despite my being flexible, ie allowing a day or so earlier or later. . So no seat available Cairo to Ottawa or Toronto, and no seat available from Toronto to Narita. So I negotiated Frankfurt to Montreal instead, and Chicago to Seoul, but latter was only available economy. Will have to find a paid flight Cairo to Frankfurt. The Krysflyer agent was happy to wait list me on one of these flights, but I felt I should firm things up now, and not rely on a miracle later.
On the one hand I would have struggled to put together the flights you suggested , and I would never have thought of Cairo, I was negotiating over about two hours with the polite man at Krysflyer, I was hoping you had done all my legwork with seat availability. So it goes.
Nov 23, 2017
Matt took all the time and anxiety out of finding the right reward flight at the right time. The itemised itinerary for all the different legs made booking as easy as 1,2,3. Best way to find the right reward flight and get best bang for your reward points.
Nov 23, 2017
I set some complicated parameters and a timeframe that was nearly impossible. But Matt came up trumps, saving FF points and a great outcome without any compromises. also information about visas and airport connections . great professional report and friendly service. thanks a lot
Nov 19, 2017
Seamless and prompt and impressive. The cost was more than reasonable given the complextity of the system. Highly Recommended. Best Regards, Jim
Nov 15, 2017
I am a total newbie to everything involved with booking flights using points and navigating booking engines. After filling out an initial questionnaire, Award Flight Assist sent me 5 options with clear instructions on how and when to book for each option. I was able to book flights with no problems and Award Flight Assist was also on hand to answer any questions I had. I will use this service every time I want to use points for an award booking, as I had tried unsuccessfully to use points to book a flight for many months. I consider the fee to use this service to be more than worth it...and I’m telling everyone I know!
Nov 04, 2017
It was great! Perhaps a bit more info on how 'intl flights hook up for the uninitiated (Albury - Denpassar for 4 adults). But otherwise it was $175 well spent!!
Oct 25, 2017
Brilliant service. Very quick responses to my questions and they found a near perfect itinerary for me in almost no time. The instructions to book also could not get any clearer - the whole process to book with Qantas took less than 10 minutes - for a 14 segment Round the World itinerary!! Amazing !! Definitely recommend the service to anyone... its a god-send time saver.
Oct 24, 2017
Excellent service
Oct 05, 2017
Matt was a tremendous help
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