Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
139 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 139 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Oct 25, 2018
Brilliant service, allowed us to maximise points used for our business class trip!
Oct 25, 2018
The only thing I would suggest (and I suppose it is obvious in some ways) is for FFS to emphasise the importance/urgency of 1. becoming a member of a FF program if one needs to, 2. transfer the points ASAP (can take up to 3 business days), and 3. booking your preferred option ASAP, as seats can go very quickly.
Oct 23, 2018
Matthew was set a hard task of finding us reward flights to Europe at Christmas with only 2 months left before we fly. He found exactly what we needed and was up front that he may not be able to before taking my money.
Oct 23, 2018
Excellent service will definitely use again
Thank you
Oct 22, 2018
A few alternatives given along with detailed instructions on how to book each one.
Points required from your different frequent flyer “collection” along with applicable taxes.
Overall, a very comprehensive and thorough service at a reasonable price.
Oct 22, 2018
Excellent. Even though I have over 30 years of experience in the airline industry, I had no idea how the points systems worked. Matt pointed me in the right direction, and gave a backstop for the information I didn't have.
Oct 18, 2018
Great service - very helpful
Oct 15, 2018
The assistance provided finding business class flights using my points was first class. The timeliness and thoroughness of the advice was excellent.
Oct 15, 2018
I was very happy with the help and advise that I received through the whole process. when it came time to do my booking the self help step by step approach was very clear and explicit. I knew that if I needed extra help it would have been there for me. A positive experience all round
Oct 15, 2018
I had a great experience. I was confident we would get the result we were after because of the experience Matt brought to the process. And I'm sure I saved many hours of my time.
Oct 13, 2018
Matt is highly knowledgeable about how to find the fastest, cheapest flight options. He is great to deal with and very patiently helps you through the whole booking process.

I already had a pretty solid understanding of how to find and book the flights, but Matt knows all the latest offers and can put together some very crafty options for consideration.

His service is very good value for money and you are dealing with a reliable and trustworthy person in Matt.
Oct 10, 2018
Matt was very helpful in teaching me how to use some of the hidden features of the frequent flyer system
Oct 07, 2018
Excellent service. Matt was very helpful with our plans, and quick to answer all my dumb questions.

Highly recommended.
Sep 28, 2018
Did not deliver.
Sep 25, 2018
Matt was great. Thoroughly recommend !
Sep 18, 2018
I received a very comprehensive report covering everything that I had listed as possible destinations. There were many possible flight options listed.
It was too early to report possible return options but detailed information was given about airlines and when to look for seats.
I was able to speak to the report writer by phone and we exchanged a number of e-mails until the return booking was made.
Sep 15, 2018
We were thrilled with the service provided to us last year, so had no hesitation using FFS in 2018. Once again, they have done some seriously good work for us. Extremely happy to recommend their services.
Aug 31, 2018
The Award Flight Assistance is a wonderful service.
I have just booked 2 return business flights after following the very concise and simple to follow itinerary options and booking details provided by Matt of FF Solutions.

In the past I have allocated far too many hours / days & phone calls trying to hunt down award seats especially for business class, so I’m hoping the Award Flight Assistance service will be around for many years to come.

I will definitely use this service again
Aug 02, 2018
I was very pleasantly surprised by the extremely professional and efficient service from Matt and Lance from FF Solutions. My request was dealt with in a very timely manner, I received prompt responses to my emails and the resulting award flight options, sent within a few days, matched my requirements. I would definitely recommend the service and would also use the service again. Thank you Matt and Lance for making this award flight booking a pleasant and stress-free experience.
Aug 02, 2018
This is a great service. Matt was prompt, friendly and professional throughout the process, a real pleasure to deal with. We were not sure how he was going to meet our request, but he came through with the goods. I would recommend the service and will certainly be using it again in future.
About Frequent Flyer Solutions
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