Frequent Flyer Solutions
4.8 From 1 to 5
81 Reviews
Overall Ratings
5 Stars
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  • 81 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Mar 10, 2018
Excellent advice, but I could have easily arrived at the solution myself, given five minutes. I’ll use this again when I plan far more complicated journeys.
Mar 05, 2018
I paid my money and they did exactly as they said they would. Excellent, prompt and helpful service.
Feb 28, 2018
Great prompt service. I would never have been able to work out the routes Award Flight Assist did.
Feb 26, 2018
Professional and Efficient Service
Feb 13, 2018
Thank you SO MUCH for your help with redeeming 2 return business class trips on *A! I had the points and a little bit of knowledge from browsing the forum every now and then, but I was lacking the confidence to go ahead and do it myself. This service was absolutely fantastic and great value to me. It took a lot of pressure off me and I can now focus on organising the rest of the trip. I will definitely be referring you to friends and family. Keep up the great work!
Feb 13, 2018
Fantastic job done by Matt & team. I loved the planning & flights recommended & documentation details that came with the booking (the documentation may be too much for some who just want flights), but people using this service love this type of detail - they even suggested a different business class seat as the plane is not the right type on that day - amazing. Qantas sales said one sector of the 15 was not available, but I asked them to check again & "oh it is there". Then after one cancellation & 5 hours round around from Qantas, Matt gave me a reasonable alternative in 10 minutes (and that was non-billable follow-up) - even better service. I have already told all my friends that for any complicated flight itinerary - use this option...
Feb 10, 2018
Frequent Flyer Solutions found much better bookings than I could find online both in terms of the travel dates and times and in terms of the points I needed to use. It was well worth the cost.
Feb 10, 2018
Great service. I received an in depth report on the best ways to use my frequent flyer points to get where I wanted. It was quite complicated and I wouldn't have been able to do it on my own. Well worth the money. Thanks Matt.
Jan 28, 2018
Thank you Matt for such a great service. With your expertise We were able to use our Qantas points combined with cash to get to our destinations in Europe and back flying business class for 2 People all the way there and back. We were given several options and the opportunity to change our choice with helpful ongoing information and suggestions. We have had difficulty maximising the use of Qantas points in the past and were very pleased to be able to use said points to our maximum advantage. I have no hesitation in recommending Award Flight Assist
Jan 26, 2018
I have to admit I was dubious about using this service as I thought I had a simple requirement I could sort out on my own. But as I had left booking until a few weeks before I wanted to fly (Sth America to Oz) there was no obvious options available. So I sent through my request and constraints, hoping for the best.

At the last minute there were no classic seats available for my dates. So if left to my own devices, I was going to either pay
USD1500 outright OR USD800 + 100k points for a direct flight Santiago - Sydney.

Matt found me indirect flights. Instead I paid AUD350 + 100k points for connecting flights via Sth Africa. He was also patient with all my questions regarding options for other dates and routes.

My main aim in this instance was to save money. But I am sure that Matt could pull together a tailored itinerary if my priorities for my next trip were different. Based on my experience I would use this service again and wouldn't hesitate to recommend other try it.
Jan 26, 2018
Thank you- Matt was fantastic- found us flights very quickly and was very helpful as I had a lot of questions ( being the first time we have used the service). We will definitely use your service for our next trip
Jan 20, 2018
Very quick to respond. Multiple options provided. Great service.
Jan 20, 2018
Whilst frustrating at first because of not much time before we wanted to fly, our assistant Matt was faultless in his Patience & perseverance.
We wouldn’t hesitate to recommend frequent flyer solutions after his excellent service.
Dec 24, 2017
I think the service is fantastic.

The response received was super quick and the cost trivial given the information provided.

Although I would have been able to transact some of the flight segments I posed in my request, the number of options provided by Matt were great and allowed me to think more about how to use my points much more efficiently.
Dec 22, 2017
Very professional and friendly, full of understanding and paying attention to details. Definitely will be back for more :)
Dec 20, 2017
Matt was extremely helpful. He answered all my questions. He replied to emails almost instantly and he came up with three options for our complex around the world flight request . I would definitely recommend frequent flyer solutions
Dec 20, 2017
Fantastic help from Matt at FFS, the depth of knowledge is amazing. it just shows rewards flights are out there, it just takes an expert to know where to look. Will use this service every time rather than struggle with Qantas. Thanks Matt!
pmh
Dec 03, 2017
As a seasoned frequent flyer, this is the only way to arrange travel!
Dec 03, 2017
Being new to using QFF points for International travel and wanting to do a multi city trip from Adelaide/Rome/Barcelona/England/Ireland/Adelaide in 2018 I consulted with Matt to achieve something I could not do on my own as a Bronze FF. After paying the fee and sending him details of my trip he came back in less than 3 days with an acceptable proposal to use my points to fly business class all the way with a cost less than $3000. Exceptional quick, clear communications made, what for me was a daunting task, an easy, uncomplicated one. Could not be happier, Thank you Matt, you have made two retired folk very happy.
Nov 28, 2017
I received your v comprehensive plan on Friday, and phoned Krysflyer as your suggestion on Sunday, my first opportunity. To make a long story short, some of the flights or sectors had no seats available, despite my being flexible, ie allowing a day or so earlier or later. . So no seat available Cairo to Ottawa or Toronto, and no seat available from Toronto to Narita. So I negotiated Frankfurt to Montreal instead, and Chicago to Seoul, but latter was only available economy. Will have to find a paid flight Cairo to Frankfurt. The Krysflyer agent was happy to wait list me on one of these flights, but I felt I should firm things up now, and not rely on a miracle later.
On the one hand I would have struggled to put together the flights you suggested , and I would never have thought of Cairo, but....as I was negotiating over about two hours with the polite man at Krysflyer, I was hoping you had done all my legwork with seat availability. So it goes.
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