Caroline B
Verified Buyer
Mar 31, 2018
Fantastic prompt service, very friendly and easy to communicate with. Simple instructions and flights well set out so can book with ease. First time booking award flights and it was definitely worth the money as it took the hard work out of finding appropriate flights and booking. Many thanks!!!
John G
Verified Buyer
Mar 23, 2018
What a wonderful inexpensive experience. trying to use Virgin Velocity on overseas flights seemed hopeless cause & when we got to 650000 I remember when I used to fly a lot with Singapore & started to loose them from non use. I thought it time to liquidate before Virgin started the same caper.
I was good @ planning when travelling the globe extensively but using these points was a daunting task until I discovered Frequent Flyer Solutions.
James gave us 3 options 1 flying BNE MUC return all Premium Economy 2 flying two different Star Alliance carriers all the way business & 3 flying OOL-SIN-MUC with Scoot & SIA paying for Scoot business & rest Premium Economy.
We went with option dumped enough Virgin Velocity points into Kris Flyer paid the taxes. James' calculations were spot on.
Kris Flyer on the phone would not have been able to offer the option 2 without lots of prodding but when given the correct dates & flight numbers all came together.
We could not be more happy to recommend these guys to anyone. Bravo James.
I was good @ planning when travelling the globe extensively but using these points was a daunting task until I discovered Frequent Flyer Solutions.
James gave us 3 options 1 flying BNE MUC return all Premium Economy 2 flying two different Star Alliance carriers all the way business & 3 flying OOL-SIN-MUC with Scoot & SIA paying for Scoot business & rest Premium Economy.
We went with option dumped enough Virgin Velocity points into Kris Flyer paid the taxes. James' calculations were spot on.
Kris Flyer on the phone would not have been able to offer the option 2 without lots of prodding but when given the correct dates & flight numbers all came together.
We could not be more happy to recommend these guys to anyone. Bravo James.
Adina T
Verified Buyer
Feb 13, 2018
Thank you SO MUCH for your help with redeeming 2 return business class trips on *A! I had the points and a little bit of knowledge from browsing the forum every now and then, but I was lacking the confidence to go ahead and do it myself. This service was absolutely fantastic and great value to me. It took a lot of pressure off me and I can now focus on organising the rest of the trip. I will definitely be referring you to friends and family. Keep up the great work!
Gerhard B
Verified Buyer
Feb 13, 2018
Fantastic job done by Matt & team. I loved the planning & flights recommended & documentation details that came with the booking (the documentation may be too much for some who just want flights), but people using this service love this type of detail - they even suggested a different business class seat as the plane is not the right type on that day - amazing. Qantas sales said one sector of the 15 was not available, but I asked them to check again & "oh it is there". Then after one cancellation & 5 hours round around from Qantas, Matt gave me a reasonable alternative in 10 minutes (and that was non-billable follow-up) - even better service. I have already told all my friends that for any complicated flight itinerary - use this option...
Sandra O
Verified Buyer
Jan 28, 2018
Thank you Matt for such a great service. With your expertise We were able to use our Qantas points combined with cash to get to our destinations in Europe and back flying business class for 2 People all the way there and back. We were given several options and the opportunity to change our choice with helpful ongoing information and suggestions. We have had difficulty maximising the use of Qantas points in the past and were very pleased to be able to use said points to our maximum advantage. I have no hesitation in recommending Award Flight Assist
Tenille G
Verified Buyer
Jan 26, 2018
I have to admit I was dubious about using this service as I thought I had a simple requirement I could sort out on my own. But as I had left booking until a few weeks before I wanted to fly (Sth America to Oz) there was no obvious options available. So I sent through my request and constraints, hoping for the best.
At the last minute there were no classic seats available for my dates. So if left to my own devices, I was going to either pay
USD1500 outright OR USD800 + 100k points for a direct flight Santiago - Sydney.
Matt found me indirect flights. Instead I paid AUD350 + 100k points for connecting flights via Sth Africa. He was also patient with all my questions regarding options for other dates and routes.
My main aim in this instance was to save money. But I am sure that Matt could pull together a tailored itinerary if my priorities for my next trip were different. Based on my experience I would use this service again and wouldn't hesitate to recommend other try it.
At the last minute there were no classic seats available for my dates. So if left to my own devices, I was going to either pay
USD1500 outright OR USD800 + 100k points for a direct flight Santiago - Sydney.
Matt found me indirect flights. Instead I paid AUD350 + 100k points for connecting flights via Sth Africa. He was also patient with all my questions regarding options for other dates and routes.
My main aim in this instance was to save money. But I am sure that Matt could pull together a tailored itinerary if my priorities for my next trip were different. Based on my experience I would use this service again and wouldn't hesitate to recommend other try it.
George H
Verified Buyer
Dec 24, 2017
I think the service is fantastic.
The response received was super quick and the cost trivial given the information provided.
Although I would have been able to transact some of the flight segments I posed in my request, the number of options provided by Matt were great and allowed me to think more about how to use my points much more efficiently.
The response received was super quick and the cost trivial given the information provided.
Although I would have been able to transact some of the flight segments I posed in my request, the number of options provided by Matt were great and allowed me to think more about how to use my points much more efficiently.
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