George A
Verified Buyer
Dec 03, 2017
As a seasoned frequent flyer, this is the only way to arrange travel!
Ray W
Verified Buyer
Dec 03, 2017
Being new to using QFF points for International travel and wanting to do a multi city trip from Adelaide/Rome/Barcelona/England/Ireland/Adelaide in 2018 I consulted with Matt to achieve something I could not do on my own as a Bronze FF. After paying the fee and sending him details of my trip he came back in less than 3 days with an acceptable proposal to use my points to fly business class all the way with a cost less than $3000. Exceptional quick, clear communications made, what for me was a daunting task, an easy, uncomplicated one. Could not be happier, Thank you Matt, you have made two retired folk very happy.
Jack L
Verified Buyer
Nov 28, 2017
I received your v comprehensive plan on Friday, and phoned Krysflyer as your suggestion on Sunday, my first opportunity. To make a long story short, some of the flights or sectors had no seats available, despite my being flexible, ie allowing a day or so earlier or later. . So no seat available Cairo to Ottawa or Toronto, and no seat available from Toronto to Narita. So I negotiated Frankfurt to Montreal instead, and Chicago to Seoul, but latter was only available economy. Will have to find a paid flight Cairo to Frankfurt. The Krysflyer agent was happy to wait list me on one of these flights, but I felt I should firm things up now, and not rely on a miracle later.
On the one hand I would have struggled to put together the flights you suggested , and I would never have thought of Cairo, but....as I was negotiating over about two hours with the polite man at Krysflyer, I was hoping you had done all my legwork with seat availability. So it goes.
On the one hand I would have struggled to put together the flights you suggested , and I would never have thought of Cairo, but....as I was negotiating over about two hours with the polite man at Krysflyer, I was hoping you had done all my legwork with seat availability. So it goes.
Stephen O
Verified Buyer
Nov 23, 2017
Matt took all the time and anxiety out of finding the right reward flight at the right time. The itemised itinerary for all the different legs made booking as easy as 1,2,3. Best way to find the right reward flight and get best bang for your reward points.
Vera J
Verified Buyer
Nov 23, 2017
I set some complicated parameters and a timeframe that was nearly impossible. But Matt came up trumps, saving FF points and a great outcome without any compromises. also information about visas and airport connections . great professional report and friendly service. thanks a lot
James K
Verified Buyer
Nov 19, 2017
Seamless and prompt and impressive. The cost was more than reasonable given the complextity of the system. Highly Recommended. Best Regards, Jim
Tammy M
Verified Buyer
Nov 15, 2017
I am a total newbie to everything involved with booking flights using points and navigating booking engines. After filling out an initial questionnaire, Award Flight Assist sent me 5 options with clear instructions on how and when to book for each option. I was able to book flights with no problems and Award Flight Assist was also on hand to answer any questions I had. I will use this service every time I want to use points for an award booking, as I had tried unsuccessfully to use points to book a flight for many months. I consider the fee to use this service to be more than worth it...and Iām telling everyone I know!
Mal N
Verified Buyer
Nov 04, 2017
Hi
It was great! Perhaps a bit more info on how 'intl flights hook up for the uninitiated (Albury - Denpassar for 4 adults). But otherwise it was $175 well spent!!
It was great! Perhaps a bit more info on how 'intl flights hook up for the uninitiated (Albury - Denpassar for 4 adults). But otherwise it was $175 well spent!!
Vivek M
Verified Buyer
Oct 25, 2017
Brilliant service. Very quick responses to my questions and they found a near perfect itinerary for me in almost no time. The instructions to book also could not get any clearer - the whole process to book with Qantas took less than 10 minutes - for a 14 segment Round the World itinerary!! Amazing !! Definitely recommend the service to anyone... its a god-send time saver.
Daniel D
Verified Buyer
Cheryl L
Verified Buyer
Norina H
Verified Buyer
Sep 28, 2017
I can't speak highly enough of the service I received. I was given two options, one Business and the other First for a trip to London, Canada/USA via Singapore. Being a first time user of FF, the team made everything so easy for me and took all the stress out of planning and booking. Easy to read Itinerary and clear instructions from Matt. This is a trip I had saved Citi points (converted to KF miles) for years and will be the best retirement trip my husband and I could wish for. This service is definately worth it.
Warwick C
Verified Buyer
Sep 23, 2017
Nice to be offered a service which can think outside of the box for solutions to points use.
There report was detailed and easy to understand and gave instructions on how best to complete a booking. Any questions were very quickly answered and explained. I would recommend this service to anyone, even for less difficult routing, as they may still be able to save you points or get you into a higher travel class.
Thanks to all the team for your help.
There report was detailed and easy to understand and gave instructions on how best to complete a booking. Any questions were very quickly answered and explained. I would recommend this service to anyone, even for less difficult routing, as they may still be able to save you points or get you into a higher travel class.
Thanks to all the team for your help.
Robert L
Verified Buyer
Sep 21, 2017
The response time was a little slow due to high demand which I understand. The result was as I expected because this wasn't a particularly difficult request. It confirmed to me that the service is useful but I need to allow plenty of time to get a response and work things out.
Tim H
Verified Buyer
Fiona E
Verified Buyer
Sep 16, 2017
I was so impressed by the options that the frequent flyer assist team came up with for my holiday. Their suggestions made it very clear that they actually cared about the whole experience I would have and it felt as though they had prepared the booking for a friend! Thanks guys. I have already recommended you to all my friends!
Sheena C
Verified Buyer
Sep 16, 2017
I used FFS for a bit of a complicated flight itinerary (l usually do all of my own award flight searches but was happy to hand this one over to them). They came up with 2 good options and also made a couple of suggestions. They also explained why they chose certain routes. The whole report was very clear and easy to read. I also had a couple of follow up questions which they responded to immediately. A grest service. Thank you.
Ian B
Verified Buyer
Brett H
Verified Buyer
Sep 06, 2017
The service provided by Matt was first class. Communication excellent. Saved us a lot of time and effort, and in the end also saved us money. Well worth the cost. We will definitely use FF Solutions again.
Leon B
Verified Buyer
Sep 03, 2017
Extremely helpful in helping me organise our flights home using points including ways to save money. Have used this service twice now and will use it again, have recommended it to all my friends
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