Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
129 Reviews
Overall Ratings
5 Stars
114
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
1
  • 129 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Feb 13, 2019
I would highly recommend using AFF to plan your holiday. It’s a fabulous service at a great price . We did an around the world trip with 17 flights over 2 months in Business class on points and we would not have been able to plan this ourselves . Matt was absolutely great with speedy service and excellent advice . As Molly would say do your self a favour and plan your trip via AFF... thanks Matt for a once in a life time experience..you rock cheers David
Feb 12, 2019
Please make all your frequent flyer assist operators be aware they have to as a first priority in all assist communication advise that a LAPTOP or IPAD is needed to find flights from QF website.A IPHONE does not .If this was told to me I would not have waited back and forth email as well as hours of frustration as to why it wasn’t achieving the results as stated from your assist service.Please don’t assume customers know this .Based on my wasted time to figure this out myself after paying $120.00 for a premium service I can’t recommend frequent flyer assist as i experienced it .russell
Feb 04, 2019
We had a fantastic experience using frequent flyer solutions to secure business class points for our honeymoon. We didn’t actually have that many points but they managed to make it work. Looking forward to our first BC experience on an A380 with Singapore airlines!
Jan 22, 2019
Great to work with. Found us flights on top airlines during school holidays.
Jan 21, 2019
Excellent experience. Wonderful result.
Dec 17, 2018
Awesome service, even with the airport typo in the report which was addressed very quickly. Well worth the fee as it would have taken me over a week to understand all the ins and outs and then find where to transfer my points to!
Dec 06, 2018
A very easy experience, and Lance delivered the goods with 3 options for me.looking forward to my trip.
Nov 28, 2018
Highly recommended. Malcolm found a great itinerary in business class for my Europe trip with points, and offered a number of options to choose from. Also, Matt was highly responsive to my questions about a last minute purchase of LifeMiles points for a closing promotion that allowed me to then book an award business class trips to the US only 6 months out. I will definitely be using Frequent Flyer Solutions again.
Nov 10, 2018
This is such a great service to help you find the best use for your hard earned points!
Oct 31, 2018
Obviously I did not read the details of the service properly as I thought you could make the booking on my behalf. Whilst I think Lance tried to get the best he could for me when I rang Qantas the next evening (you cannot get through in the day time) several of the flights recommended were not available.
I was also disconcerting that each time he replied he addressed me by a different name! This made me question if the advice I was being given was accurate.
When I used the information he provided it was of limited use and the Qantas consultant I had was most helpful - she spent 2 hours trying to get appropriate flights. I felt that if I had gone to her in the first instance I would have ended up with the same result. I believe the $300+ I spent on Frequent Flyer Solutions was a waste of money.
Oct 25, 2018
Brilliant service, allowed us to maximise points used for our business class trip!
Oct 25, 2018
The only thing I would suggest (and I suppose it is obvious in some ways) is for FFS to emphasise the importance/urgency of 1. becoming a member of a FF program if one needs to, 2. transfer the points ASAP (can take up to 3 business days), and 3. booking your preferred option ASAP, as seats can go very quickly.
Oct 23, 2018
Matthew was set a hard task of finding us reward flights to Europe at Christmas with only 2 months left before we fly. He found exactly what we needed and was up front that he may not be able to before taking my money.
Oct 23, 2018
Excellent service will definitely use again
Thank you
Oct 22, 2018
A few alternatives given along with detailed instructions on how to book each one.
Points required from your different frequent flyer “collection” along with applicable taxes.
Overall, a very comprehensive and thorough service at a reasonable price.
Oct 22, 2018
Excellent. Even though I have over 30 years of experience in the airline industry, I had no idea how the points systems worked. Matt pointed me in the right direction, and gave a backstop for the information I didn't have.
Oct 18, 2018
Great service - very helpful
Oct 15, 2018
The assistance provided finding business class flights using my points was first class. The timeliness and thoroughness of the advice was excellent.
Oct 15, 2018
I was very happy with the help and advise that I received through the whole process. when it came time to do my booking the self help step by step approach was very clear and explicit. I knew that if I needed extra help it would have been there for me. A positive experience all round
Oct 15, 2018
I had a great experience. I was confident we would get the result we were after because of the experience Matt brought to the process. And I'm sure I saved many hours of my time.
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