Robert M
Verified Buyer
Sep 18, 2018
I received a very comprehensive report covering everything that I had listed as possible destinations. There were many possible flight options listed.
It was too early to report possible return options but detailed information was given about airlines and when to look for seats.
I was able to speak to the report writer by phone and we exchanged a number of e-mails until the return booking was made.
It was too early to report possible return options but detailed information was given about airlines and when to look for seats.
I was able to speak to the report writer by phone and we exchanged a number of e-mails until the return booking was made.
Karen D
Verified Buyer
Aug 31, 2018
The Award Flight Assistance is a wonderful service.
I have just booked 2 return business flights after following the very concise and simple to follow itinerary options and booking details provided by Matt of FF Solutions.
In the past I have allocated far too many hours / days & phone calls trying to hunt down award seats especially for business class, so I’m hoping the Award Flight Assistance service will be around for many years to come.
I will definitely use this service again
I have just booked 2 return business flights after following the very concise and simple to follow itinerary options and booking details provided by Matt of FF Solutions.
In the past I have allocated far too many hours / days & phone calls trying to hunt down award seats especially for business class, so I’m hoping the Award Flight Assistance service will be around for many years to come.
I will definitely use this service again
Nathan R
Verified Buyer
Aug 02, 2018
I was very pleasantly surprised by the extremely professional and efficient service from Matt and Lance from FF Solutions. My request was dealt with in a very timely manner, I received prompt responses to my emails and the resulting award flight options, sent within a few days, matched my requirements. I would definitely recommend the service and would also use the service again. Thank you Matt and Lance for making this award flight booking a pleasant and stress-free experience.
Ryan J
Verified Buyer
Aug 02, 2018
This is a great service. Matt was prompt, friendly and professional throughout the process, a real pleasure to deal with. We were not sure how he was going to meet our request, but he came through with the goods. I would recommend the service and will certainly be using it again in future.
Ingrid M
Verified Buyer
Jul 23, 2018
Well worth the money. Lance identified 4 options for our dates and presented them in an easy to understand format with clear instructions on how to book. Not only did it save me hours of searching, but he found a combination of flights with an interesting stopover that we would never have thought of. We will definitely be using this service again…
Ingrid M
Ingrid M
Mark R
Verified Buyer
Jul 02, 2018
Matt was exceptionally helpful. He’s a fountain of knowledge! We used the service in a slightly unusual way - preparing a strategy to most efficiently and cost effectively accumulate and redeem points for premium travel to and from Europe next year.
Matt’s advice was extremely helpful. We have put it into practice and are delighted with the outcome.
Thanks very much Matt 😀
Matt’s advice was extremely helpful. We have put it into practice and are delighted with the outcome.
Thanks very much Matt 😀
Alana C
Verified Buyer
Jun 11, 2018
James was incredibly helpful! The only reason I chose 4 stars was because when I booked (5mins after receiving my final itinerary, I discovered seats were no longer available and I had to choose economy for another segment of the flight. It was a bit frustrating and I was shocked that in 5mins the seats disappeared. But in any case, I wouldn’t hesitate to use FFA again. I’m so grateful!
Yolanda G
Verified Buyer
Jun 05, 2018
What a wonderful service. I had spent days trying to navigate the booking systems of multiple airlines trying to find flights for the Singapore Air Round the World trip and not really able to put it all together. Frequent Flyer Solutions put it all together for me & all I had to do was send it through to Singapore Air. It still took a little bit of adjusting to finally get required destinations but I don’t think this trip would be a reality if I had not found Award Flight Assist service.
Tim P
Verified Buyer
May 29, 2018
I handed Matt a challenging task to find award seats for four passengers at the same time. His efforts were outstanding and all travellers are very happy with the award seats he located for us. The time he saved us by not having to search for award seats ourselves makes this service great value. Five stars!!
Chris V
Verified Buyer
May 06, 2018
Preparation is the key. I had pencilled out my itinerary noting my flexibility in times and locations well before the booking. The feedback from Matt allowed me to look at other possibilities such that we had an action planned formulated if some of the preferred flights did not mesh in with our dates. Two options were provided and we went with the one that suited us best.
Suffice to say, taking Matts advice was key in me making 99.9% of our flights in the one hit. I just followed Matts script when making the booking and ( after considerable time on the phone) it was done!
Having done a points booking myself a couple of years ago, I can definitely say using Frequent Flyers Solutions is the better option. Highly recommended! Thanks Matt
Suffice to say, taking Matts advice was key in me making 99.9% of our flights in the one hit. I just followed Matts script when making the booking and ( after considerable time on the phone) it was done!
Having done a points booking myself a couple of years ago, I can definitely say using Frequent Flyers Solutions is the better option. Highly recommended! Thanks Matt
Leo R
Verified Buyer
Louise C
Verified Buyer
Apr 13, 2018
Dealing with airlines is frustrating at the best of times, but even more difficult when booking multi city flights with different airlines using points. I was delighted when I came across this service. James was very helpful and knowledgable, offering me several flight options and clear instructions on how to book flights with the airline. The service provides really good value for money and I would definitely recommend it.
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