Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
133 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 133 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Aug 29, 2019
I want to let people know what a stellar job Bronwyn did in organising our 2 business class Sydney Europe return tickets with OneWorld. After ensuring she knew what our preferences were, she put together a number of options for us.
When I tried to book the preferred flights through the Qantas website I was unable to do so. Qantas help line were anything but helpful and told me I couldn't make the required bookings. I emailed Bronwyn late that night with the bad news and undeterred, she responded with alternative flights at 1:30am!!!
I was able to book the flights the following morning
There is absolutely no way I could have navigated through the process of finding available flights (particularly during the European summer peak season)
The service provided is great value and Bronwyn is a credit to the team.
Aug 23, 2019
Bronwyn provided an absolute top class service, and would recommend this service for any complex itinerary (in my case Star Alliance RTW in Business class award through Krisflyer)
Aug 23, 2019
Very easy and efficient
Aug 05, 2019
Truly wonderful service,will definitely use again
Aug 04, 2019
I value this assistance as I am not a frequent flyer but I do like to take advantage of Lifemiles offers & it’s hard to keep
up with changes from one year to the next, and to save time in pinpointing where the real options are. Cheers Therese
Jul 31, 2019
James did a great job to put up with me and finally produced an outcome that suited my needs. Happy with the overall process and result.
Jul 16, 2019
Excellent service from Lance. I managed to get all the flights he recommended. Wouldn't have been able to to do it on my own. Thank you.
Jul 10, 2019
Great service and the response times were good. I think a phone call to discuss the trip with some advice prior to booking would have been nice. Overall a good service and I have already recommended it on Ozbargain!
Jun 29, 2019
I had s limited time frame and Matt was great at looking at multiple options to assist. The end outcome was fantastic and I will definitely be using this service again in the future.
Jun 25, 2019
Matt was excellent and provided great options, even when I changed my mind as we went through these. Only issue was a QANTAS glitch which meant that AA flights which appeared available to us were not available when it came to ordering.

Perhaps FFS could, in future, offer that next step of booking the flights, or at least ensuring that QANTAS would honour them.
May 23, 2019
Had to reorder my travel locations, but got first and business class for all segments.
May 23, 2019
Very good service, we got to use our Qantas points which we could not do through Qantas frequent flyer.
May 01, 2019
The information provided was perfect for us took book two first class seats to Singapore using our first points .We are having the perfect comparison ie. Emerites 777-300er outbound and Qantas A380 inbound. Thanks for your assistance Matt
Apr 29, 2019
Firstly, thanks to Lance who was very responsive and helpful.
I did find that a couple of the business class seats found were not "available to book as a classic award" according to the Qantas agent. This was after I'd called the Qantas booking number within a couple of minutes of receiving advice that the seats were available. As a result, I did not proceed with travel as business class availability on a long flight was important due to health issues. I am planning a trip with the family in winter, but am a bit wary of the same thing happening again. It would be nice to consider a discount for a customer that did not book because there was no availability, but wants to use the service again. In my example, I will be $1000 worse off if the same thing happens again, as I am looking to book for a family of 4 this time.
Apr 28, 2019
Extremely impressed with the response to my requirement.
The only, minor, issue related to insufficient detail on how to navigate the airline website - routine for someone who works with it regularly but not the case for someone who doesn’t..
Apr 28, 2019
Good service, quick response, just too expensive for the particular service provided.
Apr 23, 2019
Matt is always incredibly thorough in his search and offers several options despite the very short notice I gave him this time around. Delighted with our business class seats with 2 weeks notice. Thanks again Matt!
Apr 23, 2019
Apr 15, 2019
so many stories about impossibility of using points at short notice...
cannot speak highly enough of this service!..Lance was amazing...found us BC return to Europe with 2 weeks to go!..and helped us through the booking process..
Apr 04, 2019
Hi there, My consultant Malcolm went way and above his requirement to find our Flights, and even after a slight hiccup with one flight, replied to my email many hours after close of business and arranged alternative flights for me to book which were 100% sucessful.

Could not be happier with the service and value for money provided for my multi city extended tour to Asia and UK, utilising my FF points which I had spent days on the web, trying to achieve that same goal. Great service and value for money. Max G.
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