Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
139 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 139 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Sep 21, 2019
Great service. We’re delighted with the solutions you found for us and have successfully booked our tickets. Great support and well structured service. Will happily come back next trip.
Sep 19, 2019
Lance was great in helping sercure First Class flights for me at the last minute. There was issues with the Qantas booking sites and Lance went out of his way to assist!
Well Done!
Sep 17, 2019
I thought the service was pretty good, Lance was especially helpful.
Not sure the First class surcharge is warranted as work effort is the same.
Fairly expensive and would only use if I was time poor or unsuccessful myself in searches.
Only real drawback is that you are only presented with one option.
Key to a good experience is your trip specification.
Sep 16, 2019
I was o pleased with the service- much smoother and easier than I thought for a complex round the world itinerary. The wonderful woman on the phone helped me so much also in finding flights and was very friendly and patient.
I couldn’t have had better service.
Thank you 😊
Sep 12, 2019
Highly recommend Award Flight Assist. Bronwyn was able to suggest an airline we hadn't even considered and we were successful in obtaining Business Class flights with that airline on the date we wanted. Thanks Award Flight Assist you are well worth the money.
Sep 12, 2019
after persevering trying to make a complex Oneworld RTW award flight through the Qantas multi city booking site and waiting on the phone for a Qantas rep for up to 4 hours and failing to receive call backs and starting over and over and over again, I contacted Bronwyn at FFS and she was just fantastic even though we never spoke to each other communication was via email and it all finally worked. Fentastic service and if I was starting again I would not hesitate to plan with FFS. Thanks Bronwyn. PLO/ADL/HKG/PEK/HEL/FCO/CUN/DFW/TYO/TEI/HKG/ADL/PLO
Aug 29, 2019
I want to let people know what a stellar job Bronwyn did in organising our 2 business class Sydney Europe return tickets with OneWorld. After ensuring she knew what our preferences were, she put together a number of options for us.
When I tried to book the preferred flights through the Qantas website I was unable to do so. Qantas help line were anything but helpful and told me I couldn't make the required bookings. I emailed Bronwyn late that night with the bad news and undeterred, she responded with alternative flights at 1:30am!!!
I was able to book the flights the following morning
There is absolutely no way I could have navigated through the process of finding available flights (particularly during the European summer peak season)
The service provided is great value and Bronwyn is a credit to the team.
Aug 23, 2019
Bronwyn provided an absolute top class service, and would recommend this service for any complex itinerary (in my case Star Alliance RTW in Business class award through Krisflyer)
Aug 23, 2019
Very easy and efficient
Aug 05, 2019
Truly wonderful service,will definitely use again
Aug 04, 2019
I value this assistance as I am not a frequent flyer but I do like to take advantage of Lifemiles offers & it’s hard to keep
up with changes from one year to the next, and to save time in pinpointing where the real options are. Cheers Therese
Jul 31, 2019
James did a great job to put up with me and finally produced an outcome that suited my needs. Happy with the overall process and result.
Jul 16, 2019
Excellent service from Lance. I managed to get all the flights he recommended. Wouldn't have been able to to do it on my own. Thank you.
Jul 10, 2019
Great service and the response times were good. I think a phone call to discuss the trip with some advice prior to booking would have been nice. Overall a good service and I have already recommended it on Ozbargain!
Jun 29, 2019
I had s limited time frame and Matt was great at looking at multiple options to assist. The end outcome was fantastic and I will definitely be using this service again in the future.
Jun 25, 2019
Matt was excellent and provided great options, even when I changed my mind as we went through these. Only issue was a QANTAS glitch which meant that AA flights which appeared available to us were not available when it came to ordering.

Perhaps FFS could, in future, offer that next step of booking the flights, or at least ensuring that QANTAS would honour them.
May 23, 2019
Had to reorder my travel locations, but got first and business class for all segments.
May 23, 2019
Very good service, we got to use our Qantas points which we could not do through Qantas frequent flyer.
May 01, 2019
The information provided was perfect for us took book two first class seats to Singapore using our first points .We are having the perfect comparison ie. Emerites 777-300er outbound and Qantas A380 inbound. Thanks for your assistance Matt
Apr 29, 2019
Firstly, thanks to Lance who was very responsive and helpful.
I did find that a couple of the business class seats found were not "available to book as a classic award" according to the Qantas agent. This was after I'd called the Qantas booking number within a couple of minutes of receiving advice that the seats were available. As a result, I did not proceed with travel as business class availability on a long flight was important due to health issues. I am planning a trip with the family in winter, but am a bit wary of the same thing happening again. It would be nice to consider a discount for a customer that did not book because there was no availability, but wants to use the service again. In my example, I will be $1000 worse off if the same thing happens again, as I am looking to book for a family of 4 this time.
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