Frequent Flyer Solutions
4.9 From 1 to 5
64 Reviews
Overall Ratings
5 Stars
59
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3 Stars
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  • 64 Reviews
  • 10 / 10 Recommend
  • 9.8 / 10 TrustScore
Sep 18, 2018
I received a very comprehensive report covering everything that I had listed as possible destinations. There were many possible flight options listed.
It was too early to report possible return options but detailed information was given about airlines and when to look for seats.
I was able to speak to the report writer by phone and we exchanged a number of e-mails until the return booking was made.
Sep 15, 2018
We were thrilled with the service provided to us last year, so had no hesitation using FFS in 2018. Once again, they have done some seriously good work for us. Extremely happy to recommend their services.
Aug 31, 2018
The Award Flight Assistance is a wonderful service.
I have just booked 2 return business flights after following the very concise and simple to follow itinerary options and booking details provided by Matt of FF Solutions.

In the past I have allocated far too many hours / days & phone calls trying to hunt down award seats especially for business class, so I’m hoping the Award Flight Assistance service will be around for many years to come.

I will definitely use this service again
Aug 02, 2018
I was very pleasantly surprised by the extremely professional and efficient service from Matt and Lance from FF Solutions. My request was dealt with in a very timely manner, I received prompt responses to my emails and the resulting award flight options, sent within a few days, matched my requirements. I would definitely recommend the service and would also use the service again. Thank you Matt and Lance for making this award flight booking a pleasant and stress-free experience.
Aug 02, 2018
This is a great service. Matt was prompt, friendly and professional throughout the process, a real pleasure to deal with. We were not sure how he was going to meet our request, but he came through with the goods. I would recommend the service and will certainly be using it again in future.
Jul 23, 2018
Well worth the money. Lance identified 4 options for our dates and presented them in an easy to understand format with clear instructions on how to book. Not only did it save me hours of searching, but he found a combination of flights with an interesting stopover that we would never have thought of. We will definitely be using this service again…
Ingrid M
Jul 03, 2018
A wonderful service, from people who really know an amazing amount about flights on many world airlines and which of the best flights to choose. It is all presented with good alternatives.
Jul 02, 2018
Wellthoughtoutoptionsanddeliveredinaexvcellenttime
Jul 02, 2018
Matt was exceptionally helpful. He’s a fountain of knowledge! We used the service in a slightly unusual way - preparing a strategy to most efficiently and cost effectively accumulate and redeem points for premium travel to and from Europe next year.

Matt’s advice was extremely helpful. We have put it into practice and are delighted with the outcome.

Thanks very much Matt 😀
Jun 11, 2018
James was incredibly helpful! The only reason I chose 4 stars was because when I booked (5mins after receiving my final itinerary, I discovered seats were no longer available and I had to choose economy for another segment of the flight. It was a bit frustrating and I was shocked that in 5mins the seats disappeared. But in any case, I wouldn’t hesitate to use FFA again. I’m so grateful!
Jun 05, 2018
What a wonderful service. I had spent days trying to navigate the booking systems of multiple airlines trying to find flights for the Singapore Air Round the World trip and not really able to put it all together. Frequent Flyer Solutions put it all together for me & all I had to do was send it through to Singapore Air. It still took a little bit of adjusting to finally get required destinations but I don’t think this trip would be a reality if I had not found Award Flight Assist service.
May 29, 2018
I handed Matt a challenging task to find award seats for four passengers at the same time. His efforts were outstanding and all travellers are very happy with the award seats he located for us. The time he saved us by not having to search for award seats ourselves makes this service great value. Five stars!!
May 26, 2018
Quick, accurate, authoritative, good value.
May 25, 2018
Excellent.
May 06, 2018
Preparation is the key. I had pencilled out my itinerary noting my flexibility in times and locations well before the booking. The feedback from Matt allowed me to look at other possibilities such that we had an action planned formulated if some of the preferred flights did not mesh in with our dates. Two options were provided and we went with the one that suited us best.
Suffice to say, taking Matts advice was key in me making 99.9% of our flights in the one hit. I just followed Matts script when making the booking and ( after considerable time on the phone) it was done!
Having done a points booking myself a couple of years ago, I can definitely say using Frequent Flyers Solutions is the better option. Highly recommended! Thanks Matt
Apr 15, 2018
My experience with Frequent Flyer Solutions was very positive. Matt promptly and expertly found flights for me, and sorted out my subsequent questions. I would not hesitate to use Frequent Flyer Solutions again in the future. (I have ticked 10 below but it does not seem to work)
Apr 15, 2018
Tremendously helpful, attentive, proactive and highly recommend!
Apr 13, 2018
Dealing with airlines is frustrating at the best of times, but even more difficult when booking multi city flights with different airlines using points. I was delighted when I came across this service. James was very helpful and knowledgable, offering me several flight options and clear instructions on how to book flights with the airline. The service provides really good value for money and I would definitely recommend it.
Apr 02, 2018
Excellent communication and service. Money well spent. Thanks James
Mar 31, 2018
A great experience with Frequent Flyer Solutions. Matt went above and beyond to help secure reward tickets for our group of 5 at fairly short notice and for travel within school holidays. Highly recommended.
About Frequent Flyer Solutions
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