Frequent Flyer Solutions
Travel & Vacation
4.7 From 1 to 5
154 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 154 Reviews
  • 9 / 10 Recommend
  • 9.49 / 10 TrustScore
Jul 31, 2022
Very good service and advice.
Easy booking using the recommendations
Jul 29, 2022
Excellent and responsive service from Bronwyn, thank you! Booking instructions were also very clear and easy to follow.
Jun 29, 2022
Outstanding committment and service. They went above and beyond to get me the flights I needed
Jun 28, 2022
Very happy with the speed of the service and the options offered. I would never have thought of them myself.
May 31, 2022
Was happy with the options presented and managed to get J upgrades on 3 of the 4 sectors. Timeliness and thoroughness of options was very good.
May 11, 2022
They found the seat I wanted, which I could not find. What more could I ask for?
Apr 28, 2022
Very prompt and efficient. The advice given was always helpful.
Apr 21, 2022
My first time using Award Flight Assist, but I’m sure it won’t be my last! My consultant Lance was fantastic. He very quickly located several suitable flight options for me, and the detailed instructions on how to book were great and easy to follow. Lance was even able to give me great suggestions for seat selection. Definitely worth the small fee. Highly recommend.
Apr 18, 2022
I really appreciated the prompt response and range of alternatives that were provided. The problem with trying to find the best alternative yourself is that we just don't know what we don't know. Worth the investment to get the best alternative. Thanks
Apr 08, 2022
While the assistant was very attentive and genuinely tried to find flights. We were unable to find a uitable flight
Mar 07, 2022
FFS initial response was prompt. As my bookings were only about a month ahead and were during a busy holiday period a number of alternatives were provided. When I had further queries Peter responded within hours. I was able to get a Classic Reward Business class flight to Morocco for $1695 including FFS’s fee. This destination, for similar dates would have cost $10,000 plus. Even though the outbound journey had quite a few segments it was a massive saving. I researched the journey on the Qantas FF website it simply wasn’t available. The FFS’ is a great time and money saving service and has restored my faith in the fun journey of collecting FF points.
Feb 18, 2022
From start to finish the award flight service with FFS was brilliant. I hadn’t used them before nor did I have any recommendations so I was unsure what to expect, but they and in particular Lance exceeded all expectations. Lance was able to find a number of options that suited my search and during peak season within a couple of days. Which is astounding as I’d probably spent a number of days searching for myself before I gave up! Lance was really helpful at every step, providing clear instructions whilst answering a bunch of my questions without it feeling like a problem. I had encountered a few issues with the airline in which Lance was able to provide expert guidance, really going above and beyond to get them resolved. Thanks so much! I would 100% recommend and will be using their service again!
Feb 14, 2022
Great to get a decent set of instructions on how to book on the airline website. This is all this service is- a list of possible routes and instructions on how to book it on the airlines own site. Not sure if it's worth what I was charged.
Feb 10, 2022
Helped me solve an issue which I couldn’t myself and offered more options as well. Thanks Bronwyn
Oct 29, 2021
Great service. I had booked a Qantas Classic Rewards Around the World myself previously and it was a gruelling process. James at Award Flight Assist made this attempt very easy. Very knowledgeable and helpful. Came up with a great solution.
Mar 06, 2020
A bit expensive but so far quite happy with the service.
Mar 02, 2020
They were quick to respond, kept in contact, offered several options and I was able get the travel I wanted almost immediately.
I think I helped be being flexible with travel dates which I suggest any potential client does.
Feb 10, 2020
Brilliant service from Peter Fryar. Quick response and great options provided. We couldn’t have sorted this ourselves
Feb 09, 2020
Peter went above and beyond to help me throughout the whole process.

We sent 30 emails in a 12 hour span and he walked me through everything.

I was booking a Oneworld award for 2 people over Christmas and New Years, a near impossible task.

I couldn’t be happier with the outcome.

Highly recommend.
Jan 30, 2020
Second time using the service and this time for a Oneworld Round the World award. Great experience, had some trouble actually booking the flights as availability changed constantly and Qantas' website never works so you have to call and currently there's a 2 hour wait time for each call so it's incredibly frustrating. You need to be prepared to put in some extra research and work probably around 10-15 hours to really get a perfect set of flights. Your FFS consultant will help you get through it.
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