Frequent Flyer Solutions
4.8 From 1 to 5
83 Reviews
Overall Ratings
5 Stars
76
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  • 83 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Dec 06, 2018
A very easy experience, and Lance delivered the goods with 3 options for me.looking forward to my trip.
Nov 28, 2018
Highly recommended. Malcolm found a great itinerary in business class for my Europe trip with points, and offered a number of options to choose from. Also, Matt was highly responsive to my questions about a last minute purchase of LifeMiles points for a closing promotion that allowed me to then book an award business class trips to the US only 6 months out. I will definitely be using Frequent Flyer Solutions again.
Nov 10, 2018
This is such a great service to help you find the best use for your hard earned points!
Oct 31, 2018
Obviously I did not read the details of the service properly as I thought you could make the booking on my behalf. Whilst I think Lance tried to get the best he could for me when I rang Qantas the next evening (you cannot get through in the day time) several of the flights recommended were not available.
I was also disconcerting that each time he replied he addressed me by a different name! This made me question if the advice I was being given was accurate.
When I used the information he provided it was of limited use and the Qantas consultant I had was most helpful - she spent 2 hours trying to get appropriate flights. I felt that if I had gone to her in the first instance I would have ended up with the same result. I believe the $300+ I spent on Frequent Flyer Solutions was a waste of money.
Oct 25, 2018
Brilliant service, allowed us to maximise points used for our business class trip!
Oct 25, 2018
The only thing I would suggest (and I suppose it is obvious in some ways) is for FFS to emphasise the importance/urgency of 1. becoming a member of a FF program if one needs to, 2. transfer the points ASAP (can take up to 3 business days), and 3. booking your preferred option ASAP, as seats can go very quickly.
Oct 23, 2018
Matthew was set a hard task of finding us reward flights to Europe at Christmas with only 2 months left before we fly. He found exactly what we needed and was up front that he may not be able to before taking my money.
Oct 23, 2018
Excellent service will definitely use again
Thank you
Oct 22, 2018
A few alternatives given along with detailed instructions on how to book each one.
Points required from your different frequent flyer “collection” along with applicable taxes.
Overall, a very comprehensive and thorough service at a reasonable price.
Oct 22, 2018
Excellent. Even though I have over 30 years of experience in the airline industry, I had no idea how the points systems worked. Matt pointed me in the right direction, and gave a backstop for the information I didn't have.
Oct 18, 2018
Great service - very helpful
Oct 15, 2018
The assistance provided finding business class flights using my points was first class. The timeliness and thoroughness of the advice was excellent.
Oct 15, 2018
I was very happy with the help and advise that I received through the whole process. when it came time to do my booking the self help step by step approach was very clear and explicit. I knew that if I needed extra help it would have been there for me. A positive experience all round
Oct 15, 2018
I had a great experience. I was confident we would get the result we were after because of the experience Matt brought to the process. And I'm sure I saved many hours of my time.
Oct 13, 2018
Matt is highly knowledgeable about how to find the fastest, cheapest flight options. He is great to deal with and very patiently helps you through the whole booking process.

I already had a pretty solid understanding of how to find and book the flights, but Matt knows all the latest offers and can put together some very crafty options for consideration.

His service is very good value for money and you are dealing with a reliable and trustworthy person in Matt.
Oct 10, 2018
Matt was very helpful in teaching me how to use some of the hidden features of the frequent flyer system
Oct 07, 2018
Excellent service. Matt was very helpful with our plans, and quick to answer all my dumb questions.

Highly recommended.
Sep 28, 2018
Did not deliver.
Sep 25, 2018
Matt was great. Thoroughly recommend !
Sep 18, 2018
I received a very comprehensive report covering everything that I had listed as possible destinations. There were many possible flight options listed.
It was too early to report possible return options but detailed information was given about airlines and when to look for seats.
I was able to speak to the report writer by phone and we exchanged a number of e-mails until the return booking was made.
About Frequent Flyer Solutions
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