Frequent Flyer Solutions
Travel & Vacation
4.8 From 1 to 5
139 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 139 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Mar 06, 2020
A bit expensive but so far quite happy with the service.
Mar 02, 2020
They were quick to respond, kept in contact, offered several options and I was able get the travel I wanted almost immediately.
I think I helped be being flexible with travel dates which I suggest any potential client does.
Feb 10, 2020
Brilliant service from Peter Fryar. Quick response and great options provided. We couldn’t have sorted this ourselves
Feb 09, 2020
Peter went above and beyond to help me throughout the whole process.

We sent 30 emails in a 12 hour span and he walked me through everything.

I was booking a Oneworld award for 2 people over Christmas and New Years, a near impossible task.

I couldn’t be happier with the outcome.

Highly recommend.
Jan 30, 2020
Second time using the service and this time for a Oneworld Round the World award. Great experience, had some trouble actually booking the flights as availability changed constantly and Qantas' website never works so you have to call and currently there's a 2 hour wait time for each call so it's incredibly frustrating. You need to be prepared to put in some extra research and work probably around 10-15 hours to really get a perfect set of flights. Your FFS consultant will help you get through it.
Jan 28, 2020
Excellent service, Lance undertook a challenge and did a magnificent job in an extremely professional way in a very quick time. I would recommend using Frequent Flyer Solutions they will work very hard on achieving a result for you, my appreciation is extended to the team .
Jan 20, 2020
Excellent service. Highly recommended and will use again.
Dec 22, 2019
After attempting to organise around the world tickets in business for my wife a few years ago which was a difficult and very time consuming exercise, this time I used Frequent Flyer Solutions and the wonderful skills of Bronwyn; I could not recommend the service more

Bronwyn was absolutely fantastic to deal with. After paying the fee and filling out my proposed itinerary, Bronwyn came back to me with a draft itinerary within a day with several options for each flight segment including some that i had not thought of or could not find myself. After making a couple of changes to the draft itinerary based on Bronwyn's advice we received the final itinerary last Thursday and booked via the Qantas premium call centre on Friday (Qantas online multi city flight booking system is atrocious and kept crashing).

Thank you Bronwyn for making a formerly time consuming and frustrating process a pleasure.
Dec 22, 2019
Really great - took the hassle out of booking with miles. Loved how Matt drafted emails for me to send to Lifemiles. Such a great service.
Dec 14, 2019
Bronwyn responded promptly and guided me through my first experience. I did not know my full responsibilities mainly because I did not read all the correspondence. It is a learning curve. I am happy with the service so far.
Nov 12, 2019
Great service with incremental communication as the plan evolved over a short period. All identified flights (in business class) were available for booking when I did that step.
Nov 06, 2019
My consultant was very helpful & responsive during the process, and he did put in lots of work to this - however I am unsure if I would use the service again.
Had expected a different level of creativity in the options or solutions offered & also I could see greater availability as a Plat than it appeared my consultant could see (a particular Santiago flight that was not available to Peter but I could still see).
Certainly a good service & I would recommend for beginners - not as helpful for people familiar with the options unless you’re time poor, or looking for seperate verification on the options you’re planning to take.
Oct 31, 2019
I had a lot of trouble redeeming points directly with Velocity to get 2 J tickets to Europe for my honeymoon - so had a lot riding on getting a redemption! FF Solutions made the process easy. I was sent a report with 3 different options to consider and booked tickets using their instructions without any fuss. This is a great service and I will use again.
Oct 14, 2019
I highly recommend using the Award Flight Assist service. Lance was fantastic in getting the flights that we wanted for our RTW trip next year, and gave us several options to work with. Everything was easy to comprehend and service was very prompt. Couldn’t have done this on my own so well worthwhile !
Oct 10, 2019
I absolutely loved my experience booking our RTW honeymoon in business using Frequent Flyer Solutions. And that’s all thanks to the wizardry of James :-)

Firstly I’d like to think I was already pretty knowledgeable re booking flights, itineraries and understanding the One World stable of carriers, but now having used this service and knowing what I know now, competing for Business Awards seats in the peak of European summer adds a whole new level of complexity. I sure am grateful I called in the expert (James!) because he not only clearly navigated me through the process of booking the flights I wanted, but he also threw in so many creative ways to do it. I took up a number of his suggestions that maximised the use of points and ultimately got us into some of the nicest business cabins on offer whilst visiting new places we hadn’t even considered before. He definitely went above and beyond in ensuring I understood the process and could go forth with options that gave us the very best chance of flying in total comfort and meeting our travel goals.

My tips for anyone looking to also find success with this service:

⁃ don’t hesitate, book! but while you’re there also learn from the expert (James was really fascinating to follow along with as I picked up lots of little tid bits and inside knowledge that gives me greater confidence to book my own simpler itineraries in future)

⁃ have a clear plan, then a few backup plans and be open to change. I wasn’t passive in the formulation of the flight brief.. be clear of your ‘musts’ and ‘optionals’ and where you might have flexibility in your schedule. Be as detailed as possible in what you want to achieve and let the experts work their magic in showing you how to get there, and if necessary a few other ways to get there too. If a country falls out of the plan, be sure to consider a few backups that you wouldn’t mind substituting with.. securing awards seats is largely dependent on how quickly you can nab them, so working through some options before then means you can switch plans on the fly

⁃ research and participate. I didn’t rely solely on James to tell me when seats would open up (he always did, of course) but I’d schedule these dates in my phone and would check in with him in the lead up to see if we’re on track. Even ahead of those dates I’d jump onto the Qantas website and play around with the multi-city tool with pretend dates, to get a better feel for what carriers go where and the rough frequency and indicative award seat availability so to manage my own expectations too. I’d test my knowledge and assumptions with James and he was always willing to share his wisdom. I was probably a bit annoying but he was very accommodating. When it came time to book, James always sent through a really clear outline of flights and dates which makes the booking process very easy, particularly when dealing with an array of call centres and agents. We often exchanged texts whilst I was on hold, mainly reassurance for me!

⁃ be nice to the call centre agent. I’m sure a lot of people forget that the fate of your holiday plans aren’t only in the hands of the Frequent Flyer experts, but also the call centre agent on the other line. Yes it’s an awfully tiring experience being on the phone for that many hours.. but keep your wits about you and your perspective in check as the outcome from this is for you to experience an amazing holiday that so many people aren’t able to do in their lifetime. Be polite, be organised, run through the plan if you need with your expert (mine being the amazing James) and try to be as helpful as possible as it will pay dividends. I was fortunate enough to be connected through to an amazing Qantas agent in South Africa and I’m convinced it made a HUGE difference in working through the arduous process of the RTW fare and also securing 99% of our business seats in one go. The support and expert advice of your frequent flyer expert gets you to this point, but the rest is with you and the airline to execute.

In summary we wouldn’t have been able to book the amazing bucket list honeymoon we did without the constant guidance and support of James. James and I have exchanged over 100 emails, texts, long phone calls etc. He well and truly went above and beyond and I'll miss bantering with him over this trip now that our flights are locked in. If we are so lucky we’d be thrilled to call upon him again in a couple of years’ time to do it all again!

Oct 08, 2019
Flight advice report definitely worth the fee - very prompt, very thorough and easy to comprehend. My husband and I wanted advice on using FF points to fly Melb/Zagreb/Milan/London/Melb in Business Class and had no idea how to go about it. The report we received presented 3 route options, detailing all the flights involved, how many points required and charges/taxes to be paid. We chose option 1 (Melb to Zagreb via Singapore & Doha/Milan to London/London to Tokyo via Finland/Tokyo to Melb. We booked flights 1-6 via Qantas website, a little fiddly but we got there finally! We had to wait to book flight #7 as it wasn't available until today, we rang Qantas as it was an add-on to our Oneworld Classic Flight Reward. We are very excited that we now have all our flights booked - all Business Class and flying Qantas/Qatar/BAA/Finnair/JAL!!! Total cost for 2 people was 636,000 pts + $2920 AUD. We will be away for exactly one month and thank you so much Bronwyn at FFS for your very thorough report and recommendations - we couldn't have done it without you!
Oct 08, 2019
The Award Flight Assist was provided in a professional manner in a step-by-step and easy to understand format. I am pleased with the service and would use it again.
Oct 01, 2019
Bronwyn was excellent, providing plenty of good options for what proved to be a challenging request.
I thought the whole process was great value for money and I would have no hesitation in recommending this service to others.
Thanks again,
Sep 23, 2019
Wonderful service. Expert guidance on how to achieve a complicated bookings and even provided a follow up to ensure the booking went smoothly. Very, very happy and have already recommended friends to use this frequent flyer solutions :)
Sep 22, 2019
I was booking 2 days before the award points needed went up by 9% so clearly a busy time for Qantas. However, confirmation of bookings did not come through by email as stated on booking. I was also requested to ring because I had left middle names off the booking details. I rang and was informed of a 3.5 hour wait and I could get a call back about that time. I did get a call back and waited 15 minutes having been told I was first in the queue and then it rang out. I tried to ring later but the wait time was considerable with no call back option. The next morning I tried calling and a message stated I could leave a text message. I did and the young woman that rang me back after 7 am was very helpful and apologetic. Their computer system and staffing levels are not good enough to manage an influx.
About Frequent Flyer Solutions
Frequent Flyer Solutions is a Verified Merchant
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.

The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted