Frequent Flyer Solutions
4.8 From 1 to 5
104 Reviews
Overall Ratings
5 Stars
4 Stars
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  • 104 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jun 25, 2019
Matt was excellent and provided great options, even when I changed my mind as we went through these. Only issue was a QANTAS glitch which meant that AA flights which appeared available to us were not available when it came to ordering.

Perhaps FFS could, in future, offer that next step of booking the flights, or at least ensuring that QANTAS would honour them.
May 23, 2019
Had to reorder my travel locations, but got first and business class for all segments.
May 23, 2019
Very good service, we got to use our Qantas points which we could not do through Qantas frequent flyer.
May 01, 2019
The information provided was perfect for us took book two first class seats to Singapore using our first points .We are having the perfect comparison ie. Emerites 777-300er outbound and Qantas A380 inbound. Thanks for your assistance Matt
Apr 29, 2019
Firstly, thanks to Lance who was very responsive and helpful.
I did find that a couple of the business class seats found were not "available to book as a classic award" according to the Qantas agent. This was after I'd called the Qantas booking number within a couple of minutes of receiving advice that the seats were available. As a result, I did not proceed with travel as business class availability on a long flight was important due to health issues. I am planning a trip with the family in winter, but am a bit wary of the same thing happening again. It would be nice to consider a discount for a customer that did not book because there was no availability, but wants to use the service again. In my example, I will be $1000 worse off if the same thing happens again, as I am looking to book for a family of 4 this time.
Apr 28, 2019
Extremely impressed with the response to my requirement.
The only, minor, issue related to insufficient detail on how to navigate the airline website - routine for someone who works with it regularly but not the case for someone who doesn’t..
Apr 28, 2019
Good service, quick response, just too expensive for the particular service provided.
Apr 23, 2019
Matt is always incredibly thorough in his search and offers several options despite the very short notice I gave him this time around. Delighted with our business class seats with 2 weeks notice. Thanks again Matt!
Apr 23, 2019
Apr 15, 2019
so many stories about impossibility of using points at short notice...
cannot speak highly enough of this service!..Lance was amazing...found us BC return to Europe with 2 weeks to go!..and helped us through the booking process..
Apr 04, 2019
Hi there, My consultant Malcolm went way and above his requirement to find our Flights, and even after a slight hiccup with one flight, replied to my email many hours after close of business and arranged alternative flights for me to book which were 100% sucessful.

Could not be happier with the service and value for money provided for my multi city extended tour to Asia and UK, utilising my FF points which I had spent days on the web, trying to achieve that same goal. Great service and value for money. Max G.
Mar 18, 2019
Excellent service, I estimate it saved me $6,500 compared to what I was going to do which was just use points + pay. Instead Matt did all the research and found award flights that fitted my schedule.

Highly recommend, great to deal with, will use again once I get some points back.
Feb 20, 2019
Great service, plenty of options to choose from, back and forward a few times to get the most suitable flights, really helpful.
Feb 19, 2019
Cannot recommend this service highly enough. My request as slightly on the tricky side, but a quick phone call to understand my needed and I had several options presented to me. This has saved my countless hours of my own time and worth every cent. Thank you!
Feb 18, 2019
Fantastic help and very quick to get back to us. Recommend highly.
Feb 13, 2019
I would highly recommend using AFF to plan your holiday. It’s a fabulous service at a great price . We did an around the world trip with 17 flights over 2 months in Business class on points and we would not have been able to plan this ourselves . Matt was absolutely great with speedy service and excellent advice . As Molly would say do your self a favour and plan your trip via AFF... thanks Matt for a once in a life time rock cheers David
Feb 12, 2019
Please make all your frequent flyer assist operators be aware they have to as a first priority in all assist communication advise that a LAPTOP or IPAD is needed to find flights from QF website.A IPHONE does not .If this was told to me I would not have waited back and forth email as well as hours of frustration as to why it wasn’t achieving the results as stated from your assist service.Please don’t assume customers know this .Based on my wasted time to figure this out myself after paying $120.00 for a premium service I can’t recommend frequent flyer assist as i experienced it .russell
Feb 04, 2019
We had a fantastic experience using frequent flyer solutions to secure business class points for our honeymoon. We didn’t actually have that many points but they managed to make it work. Looking forward to our first BC experience on an A380 with Singapore airlines!
Jan 22, 2019
Great to work with. Found us flights on top airlines during school holidays.
Jan 21, 2019
Excellent experience. Wonderful result.
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