Frequent Flyer Solutions
4.8 From 1 to 5
95 Reviews
Overall Ratings
5 Stars
86
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1 Star
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  • 95 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Apr 15, 2019
so many stories about impossibility of using points at short notice...
cannot speak highly enough of this service!..Lance was amazing...found us BC return to Europe with 2 weeks to go!..and helped us through the booking process..
Apr 04, 2019
Hi there, My consultant Malcolm went way and above his requirement to find our Flights, and even after a slight hiccup with one flight, replied to my email many hours after close of business and arranged alternative flights for me to book which were 100% sucessful.

Could not be happier with the service and value for money provided for my multi city extended tour to Asia and UK, utilising my FF points which I had spent days on the web, trying to achieve that same goal. Great service and value for money. Max G.
Mar 18, 2019
Excellent service, I estimate it saved me $6,500 compared to what I was going to do which was just use points + pay. Instead Matt did all the research and found award flights that fitted my schedule.

Highly recommend, great to deal with, will use again once I get some points back.
Feb 20, 2019
Great service, plenty of options to choose from, back and forward a few times to get the most suitable flights, really helpful.
Feb 19, 2019
Cannot recommend this service highly enough. My request as slightly on the tricky side, but a quick phone call to understand my needed and I had several options presented to me. This has saved my countless hours of my own time and worth every cent. Thank you!
Feb 18, 2019
Fantastic help and very quick to get back to us. Recommend highly.
Feb 13, 2019
I would highly recommend using AFF to plan your holiday. It’s a fabulous service at a great price . We did an around the world trip with 17 flights over 2 months in Business class on points and we would not have been able to plan this ourselves . Matt was absolutely great with speedy service and excellent advice . As Molly would say do your self a favour and plan your trip via AFF... thanks Matt for a once in a life time experience..you rock cheers David
Feb 12, 2019
Please make all your frequent flyer assist operators be aware they have to as a first priority in all assist communication advise that a LAPTOP or IPAD is needed to find flights from QF website.A IPHONE does not .If this was told to me I would not have waited back and forth email as well as hours of frustration as to why it wasn’t achieving the results as stated from your assist service.Please don’t assume customers know this .Based on my wasted time to figure this out myself after paying $120.00 for a premium service I can’t recommend frequent flyer assist as i experienced it .russell
Feb 04, 2019
We had a fantastic experience using frequent flyer solutions to secure business class points for our honeymoon. We didn’t actually have that many points but they managed to make it work. Looking forward to our first BC experience on an A380 with Singapore airlines!
Jan 22, 2019
Great to work with. Found us flights on top airlines during school holidays.
Jan 21, 2019
Excellent experience. Wonderful result.
Dec 17, 2018
Awesome service, even with the airport typo in the report which was addressed very quickly. Well worth the fee as it would have taken me over a week to understand all the ins and outs and then find where to transfer my points to!
Dec 06, 2018
A very easy experience, and Lance delivered the goods with 3 options for me.looking forward to my trip.
Nov 28, 2018
Highly recommended. Malcolm found a great itinerary in business class for my Europe trip with points, and offered a number of options to choose from. Also, Matt was highly responsive to my questions about a last minute purchase of LifeMiles points for a closing promotion that allowed me to then book an award business class trips to the US only 6 months out. I will definitely be using Frequent Flyer Solutions again.
Nov 10, 2018
This is such a great service to help you find the best use for your hard earned points!
Oct 31, 2018
Obviously I did not read the details of the service properly as I thought you could make the booking on my behalf. Whilst I think Lance tried to get the best he could for me when I rang Qantas the next evening (you cannot get through in the day time) several of the flights recommended were not available.
I was also disconcerting that each time he replied he addressed me by a different name! This made me question if the advice I was being given was accurate.
When I used the information he provided it was of limited use and the Qantas consultant I had was most helpful - she spent 2 hours trying to get appropriate flights. I felt that if I had gone to her in the first instance I would have ended up with the same result. I believe the $300+ I spent on Frequent Flyer Solutions was a waste of money.
Oct 25, 2018
Brilliant service, allowed us to maximise points used for our business class trip!
Oct 25, 2018
The only thing I would suggest (and I suppose it is obvious in some ways) is for FFS to emphasise the importance/urgency of 1. becoming a member of a FF program if one needs to, 2. transfer the points ASAP (can take up to 3 business days), and 3. booking your preferred option ASAP, as seats can go very quickly.
Oct 23, 2018
Matthew was set a hard task of finding us reward flights to Europe at Christmas with only 2 months left before we fly. He found exactly what we needed and was up front that he may not be able to before taking my money.
Oct 23, 2018
Excellent service will definitely use again
Thank you
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