FlashFX
4.7 From 1 to 5
146 Reviews
Overall Ratings
5 Stars
122
4 Stars
14
3 Stars
6
2 Stars
2
1 Star
2
  • 146 Reviews
  • 9 / 10 Recommend
  • 9.49 / 10 TrustScore
Nov 11, 2018
Great service, easy to use
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Response from FlashFX
Nov 11, 2018
Thanks Matt.
Nov 03, 2018
I first had trouble changing the currency from US dollars to Canadian dollars, and as a consequence had to redo the recipient’s details again.
Oct 27, 2018
Transferred money - STILL NOT RECEIVED by US bank - not happy at all, had now been several days.

No change from previous review, TransferWise still unable to find the transfer so not sure where the problem is, is it with Flash-FX or Transferwise or the bank?
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Response from FlashFX
Oct 26, 2018
Dear Janet, we apologise for the delay however we can only act on your instructions. In a case, where we received incorrect recipient instructions, this can happen and unfortunately is outside our control.
Oct 17, 2018
Quick, simple, competitive pricing. Will be back
Sep 24, 2018
Incredibly simple and straightforward. Much more efficient than a bank.
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Response from FlashFX
Oct 01, 2018
Thank you Melissa.
Sep 24, 2018
Excellent. Got all the help I needed immediately!
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Response from FlashFX
Oct 01, 2018
Thank you Sharon
Sep 19, 2018
Flash FX staff were exceptionally attentive to my needs. I had received email correspondence from staff after hours when I thought I would not get a reply from anyone until the next business day. Very impressed. They had my best interest at heart contacting me that my funds were on hold until I had further information from the recipient account. Again excellent service. I would and have highly recommended Flash FX. Thank you team.
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Response from FlashFX
Oct 01, 2018
Thank you very much. We'd like to help and make any payments a big success. Not just in price and transaction costs, but being fast, transparent and the team providing great customer service.
Sep 11, 2018
Service is great, simple and quite efficient. It's the fees deducted by the financial institution receiving the funds that is a killer. No real savings or any different from using a bank to make an international transfer. Sometimes fees deducted mean amount received is less than amount sent! Even with exchange rate being higher. I'm sorry but won't be using services again.
Sep 11, 2018
The problem is that I did not know what sender name would appear in the recipients bank account records and they found it difficult to identify the payments. It would be helpful for me to know so I can advise my recipient. In the transfer I requested for Europe, the transfer wasn't event made until two weeks later, I asked the rep here to check.
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Response from FlashFX
Oct 01, 2018
Dear Anita, we apologise for the delay in the payment. We were not aware of the delay until you contacted us, our payment distributor in Europe had mad a costly and unfortunate mistake.
Sep 08, 2018
Great customer service
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Response from FlashFX
Oct 01, 2018
Thank you Kathy
Sep 07, 2018
Excellent transfer service!

One comment. The email advising funds have cleared was confusing. Why did I have to log in again to proceed with the transfer when I explicitly ordered the transfer payment previously?

If I had second thoughts, I could have cancelled the transaction at any time prior to funds clearing, right?

As it appears, if I missed it or delayed acting on the funds cleared email request to log in and proceed, payment to my counter-party would have been delayed.

Can I suggest the process be changed to avoid this double handling? After all, the number of steps taken to order the payment and then transfer funds locally could hardly be inadvertent.
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Response from FlashFX
Oct 02, 2018
Dear David, we acknowledge this can be improved and will look to update the email messaging. Thanks for sharing this feedback.
Sep 01, 2018
.
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Response from FlashFX
Sep 01, 2018
👍🙏
Aug 21, 2018
Easy and simple to use
Only thing would be good to have is to be able to download a transaction once put through
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Response from FlashFX
Aug 21, 2018
Hi Jesse, thanks for the review. You're absolutely correct and its in the pipeline especially for a corporate user. Will get this expedited and ready for your next transfer.
Aug 08, 2018
It was an easy and great service and the transaction was really quick.
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Response from FlashFX
Aug 08, 2018
Thanks Lluis, we're glad you liked the service.
Aug 04, 2018
Competitive exchange rate, prompt and efficient service. Documentation a bit sparse.
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Response from FlashFX
Aug 08, 2018
Thanks Allen, yes we have this pending to provide better post conversion information to our users. Should not be too much longer we hope.
Aug 03, 2018
Perfect transaction!
Aug 02, 2018
An excellent experience, fast, transparent, easy to execute, and best pricing.
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Response from FlashFX
Aug 02, 2018
Thank you John, we appreciate your feedback and hope to see you again soon.
Jul 14, 2018
I needed to make a fast international transfer to secure some accommodation so was very happy to find FlashFX. The process was simple and I could keep track of my money throughout the entire transfer. Highly recommended!
Jun 30, 2018
It was an easy transaction. I had a few questions and the support team walked me through the entire journey.
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Response from FlashFX
Jul 02, 2018
Thank you for the feedback and look forward to help with more transfers in time.
Jun 27, 2018
Good communication. Transfer done as promised
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Response from FlashFX
Jul 02, 2018
Thank you.
About FlashFX
FlashFX is a Verified Merchant
Questions? Contact Us
support@flash-fx.com.au
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