FlashFX
4.8 From 1 to 5
75 Reviews
Overall Ratings
5 Stars
66
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
1
  • 75 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Feb 02, 2018
I cant believe the exceptional customer service Nic has provided me. I don't think I have come across anyone else this good. Easily worth double his pay, an incredible asset to your company.

Feb 01, 2018
Great service. Very prompt and helpful
Jan 26, 2018
Efficient transaction services and most importantly a very receptive support function. Flash FX is one of the most expedient channels to move funds into markets.
Jan 25, 2018
Great! Transferred to Gatehub, it was basically instantaneous.
However, your "rates" page is not the same as your actual transfer conversion rate though. I guess your "rates" page does the middle of the spread while your "send" does what's available?
That's cool, but it's a bit misleading.
But apart from that, you're doing a great job, and thanks for the service :)
Happy Australia day!
Jan 25, 2018
Fast and secure with great service.
Jan 14, 2018
I sent funds from my bank on 8/1/18 & they had still not arrived by 11/1/18. I contacted flash-fix via the web-site. Customer service was good... the funds were credited to my account within half an hour and the rest of the transfer went flawlessly.

It would have been good to get some explanation of why, if my deposit from my bankcould be seen, it hadn’t been originally credited to my account. Was it something in my transaction reference that might have caused the issue or was it a one-off internal issue? I sent some more funds from my bank yesterday and it will be interesting to see if it is quickly credited this time or if I need to give flash-fx a nudge again.

An email is sent saying when funds have been deposited, but I logged in a number of times to the the website anyway. There was a notice that Flash-fx was temporarily out of Gatehub & Bitstamap USD. Since I use the service to fund a Gatehub wallet, even if my funds had cleared when expected, it is probable I would have then been delayed waiting for Gatehub.USD to be made available.

Overall, I think it’s a good service. It was just unfortunate I ran into some minor issues that detracted from the smoothness of the experience.

Update: The delay looks like it was a one-off. Further ddeposits have cleared without any issues.
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Response from FlashFX
Jan 14, 2018
Thanks for the feedback as we work to eliminate some of these teething problems. We are in process to increase our liquidity pool, so we no longer have any bitstamp or gatehub shortages. Have a great weekend.
Jan 11, 2018
FlashFX and their team are super amazing. Quick and helpful support and really makes my life easier. Looking forward to doing more business with them.
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Response from FlashFX
Jan 14, 2018
Thanks Norman. Looking forward to help you again in time to come.
Jan 11, 2018
Hold up transferring to GateHub due to liquidation, not entirely your fault! Great platform & customer service it above & beyond
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Response from FlashFX
Jan 11, 2018
Hi Elise, thanks for the vote of confidence. We are improving the liquidity situation on our end for these payments, so its our responsibility that will be fixed.
Jan 11, 2018
great
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Response from FlashFX
Jan 11, 2018
Thank you.
Jan 11, 2018
More USD liquidity please!
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Response from FlashFX
Jan 11, 2018
Hi Luke, Thank you. Yes we are working on this. It will be good.
Jan 11, 2018
Great service, everytime
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Response from FlashFX
Jan 11, 2018
Thanks Lachlan. Glad you like our service.
Jan 04, 2018
Thank you Nic for all your help
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Response from FlashFX
Jan 11, 2018
You're welcome. Happy new year.
Jan 04, 2018
Fantastic. Just more liquidity, please! I'm willing to pay more a premium!
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Response from FlashFX
Jan 11, 2018
Thank you William. We are working on it. Promise.
Dec 21, 2017
Customer service (Nicolas) was super helpful and walked me through what I needed to do. Funds securely transferred in minutes and at a great rate with no transaction fees. Thanks
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Response from FlashFX
Jan 11, 2018
Thanks Lee-Ann. Great to have you on-board. ????
Dec 15, 2017
excellent service!
Dec 02, 2017
Excellent customer service and help!
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Response from FlashFX
Dec 02, 2017
Thanks Katrina, we're glad and happy to have met your expectations. Looking forward to serve you again.
Dec 02, 2017
Great to do a very quick ripple transfer to Bitstamp. The quicker you use XRP to enable super fast transactions to anywhere, the better.
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Response from FlashFX
Dec 02, 2017
Hi Jeffrey, thanks for the review and we are working to enable XRP enabling broader transfers.
Nov 29, 2017
Loved using the website and awesome to see the funds transfer so quickly. Great customer service.
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Response from FlashFX
Dec 02, 2017
Thanks Harish. We appreciate your feedback and look forward to see you again soon.
Nov 23, 2017
Easy process and support desk was also very helpful. Will deffntly use again
Nov 22, 2017
Smooth transaction and onboarding. Great customer experience. Thank you.
About FlashFX
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