Overall Ratings
5 Stars
74
4 Stars
8
3 Stars
2
2 Stars
1
1 Star
1
  • 86 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Jun 17, 2018
Excellent. Great customer service and smooth process.
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Response from FlashFX
Jun 17, 2018
Thank you.
Jun 08, 2018
The process is made simple with a fast response online chat with Michael. Now I know the process and how easy it is I will be using Flash FX for great value foreign currency transactions with my European and Chinese suppliers
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Response from FlashFX
Jun 08, 2018
Thank you Mark
Jun 08, 2018
Wasn't very fast and there were some hidden fees as well...
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Response from FlashFX
Jun 14, 2018
Hi Olexandr, apologies that we didn't meet your expectation. Unfortunately when you sent USD instead of CAD to a Canadian bank account, the recipient bank had to convert the USD to CAD and there were additional costs in the process. We are sorry this took place and have learnt from this transfer. We are now looking into a process whereby we will reconfirm with a client if the currency they've inputted is what they intended before transferring. We hope you will re-consider us again later.
Jun 08, 2018
Awesome
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Response from FlashFX
Jun 08, 2018
Thank you Claudia
Jun 02, 2018
Great stuff! FlashFX has an easy to use website, fast money transaction. Unbeatable conversion rates and no transaction fees. That’s the way international transactions should be!
Traditional banking is just a rip off.
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Response from FlashFX
Jun 08, 2018
Thank you Klaus
May 25, 2018
Took me some time to find the EUR button-obvious now. Suggestion-Westpac automatically fills in the recipient Bank info when the IBAN is typed in. A handy feature particularly as the IBAN number is bloody huge and some have seven zeroes in a row in the middle.
Overall a very good and efficient service-that will help screw the Oz banks profligate 5% transfer fees.
May 21, 2018
They were meant to transfer a very small balance in 24 hours but instead sent me 3 separate emails clarifying my description. The transfer took 4 days instead. If they are doing this to a lot of people they are making some serious interest holding onto those funds. Communication was fine they just held onto the money longer than necessary.
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Response from FlashFX
May 21, 2018
Thank you Heather for this feedback and we apologise for the delay in releasing the payment. As explained, we were required to clarify the recipient and the purpose of the payment. In usual circumstances, your payment would have been released and received in the US same day. We hope to excel on this promise next time you can use us. Thank you.
May 04, 2018
Great customer service and follow up, very transparent on fees/exchange rates.
Mar 19, 2018
Easy. Solid. Worked.
Mar 14, 2018
First time user - Very pleased with the experience
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Response from FlashFX
Mar 14, 2018
Thanks Chris. Hope there is more we can do for you at a later point in time.
Mar 09, 2018
Great assistance answering all my questions. Setup was easy. Funds transfer pretty quick. Webpage is pretty ordinary but that’ll come. Cheers.
Feb 02, 2018
I cant believe the exceptional customer service Nic has provided me. I don't think I have come across anyone else this good. Easily worth double his pay, an incredible asset to your company.

Feb 01, 2018
Great service. Very prompt and helpful
Jan 26, 2018
Efficient transaction services and most importantly a very receptive support function. Flash FX is one of the most expedient channels to move funds into markets.
Jan 25, 2018
Great! Transferred to Gatehub, it was basically instantaneous.
However, your "rates" page is not the same as your actual transfer conversion rate though. I guess your "rates" page does the middle of the spread while your "send" does what's available?
That's cool, but it's a bit misleading.
But apart from that, you're doing a great job, and thanks for the service :)
Happy Australia day!
Jan 25, 2018
Fast and secure with great service.
Jan 14, 2018
I sent funds from my bank on 8/1/18 & they had still not arrived by 11/1/18. I contacted flash-fix via the web-site. Customer service was good... the funds were credited to my account within half an hour and the rest of the transfer went flawlessly.

It would have been good to get some explanation of why, if my deposit from my bankcould be seen, it hadn’t been originally credited to my account. Was it something in my transaction reference that might have caused the issue or was it a one-off internal issue? I sent some more funds from my bank yesterday and it will be interesting to see if it is quickly credited this time or if I need to give flash-fx a nudge again.

An email is sent saying when funds have been deposited, but I logged in a number of times to the the website anyway. There was a notice that Flash-fx was temporarily out of Gatehub & Bitstamap USD. Since I use the service to fund a Gatehub wallet, even if my funds had cleared when expected, it is probable I would have then been delayed waiting for Gatehub.USD to be made available.

Overall, I think it’s a good service. It was just unfortunate I ran into some minor issues that detracted from the smoothness of the experience.

Update: The delay looks like it was a one-off. Further ddeposits have cleared without any issues.
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Response from FlashFX
Jan 14, 2018
Thanks for the feedback as we work to eliminate some of these teething problems. We are in process to increase our liquidity pool, so we no longer have any bitstamp or gatehub shortages. Have a great weekend.
Jan 11, 2018
FlashFX and their team are super amazing. Quick and helpful support and really makes my life easier. Looking forward to doing more business with them.
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Response from FlashFX
Jan 14, 2018
Thanks Norman. Looking forward to help you again in time to come.
Jan 11, 2018
Hold up transferring to GateHub due to liquidation, not entirely your fault! Great platform & customer service it above & beyond
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Response from FlashFX
Jan 11, 2018
Hi Elise, thanks for the vote of confidence. We are improving the liquidity situation on our end for these payments, so its our responsibility that will be fixed.
Jan 11, 2018
great
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Response from FlashFX
Jan 11, 2018
Thank you.
About FlashFX
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