We’re excited to announce that our latest platform update is now live.
The September 2018 release is focused on introducing powerful new features for sending requests, communicating with customers and keeping track of content. We'd like to thank our customers for helping provide feedback and requests for new enhancements.
Have an idea for a new feature?click here to let us know.
Below is an overview of all updates in this release:
Custom Sender Domain
This new feature now allows you to send emails to customers using your own domain versus TrustSpot. When customers receive your emails, they will mention being sent from (email@example.com).
To start using the Custom Sender Domain feature, click on Automatic Email Settings, and scroll down to the "From Email" section.
Note: This feature requires technical knowledge of your Domain's DNS. If you're not sure how to make the updates, please ask your site administrator.
To learn more about Custom Sender Domain, check out our support guide.
Private Review Responses
Responding to customers is great way to show your amazing customer service in action. With this update, you can now respond privately as well. Private Responses, are only emailed to the customer, and are not shown on your website or your profile page.
Today when you respond to a customer, you will see a radio button for "Public" or "Private". Simply select Private, type your response, and you're done!
To learn more about the Respond to Reviews feature, check out our support guide.
All employees on your account can now be notified when new reviews or new questions come into your account. This feature will enable your customer service teams to act more quickly when following up with a customer.
Employees will now see a new tab in the Account Settings page called "Email Preferences". From here they can enable notifications for their account.
To learn more about the Employee Access feature, check out our support guide.
Earlier this year, we introduced the ability to send coupons based on customer events. Today we're introducing an update to this feature, where you can view & export coupons that have been sent to customers.
To see this new screen, simply go to: Marketing > Coupons > Sent Coupons
To learn more about our Coupons feature, check out our support guide.
Review Pop-up Tab Improvement
We've released a small update to now allow for the Review Tab to show on the right side of the site, as opposed to always on the left.
In addition, we've defaulted the tab to Product Reviews, if there are less company reviews.
To add the Review Pop-up tab feature, go to: Trust Elements > Pop-up Tab
To learn more about Review Pop-up Tab, check out our support guide.
New eCommerce Integrations
We're happy to announce our latest platform integrations: Volusion, Neto & Web Shop Manager
Customers using these platforms can now connect their store to TrustSpot for automatic review requests and for easily displaying review content on their site.
With every platform release, we not only focus on introducing new features but also improvements to existing items within the platform. Based on feedback, we're happy to detail out the technical improvements released in September.
Added Frontend Cache for Review Content (drastically reduces load time for your site visitors)
Updated Direct Request feature to allow for unlimited products
Updated Group Searching to handle larger product names
Trust Badge & Banner now aggregate Product Review count
Updated internal upgrade page
Coming Soon for October
Our October release will be focused on revamping several major screens in the platform, such as CR & PR Moderation, Q&A Moderation, and Email Settings. This revamp will include a fresh design, new functionality, better searching capability, and increased performance.
This release will also focus on several large feature requests and new marketing integrations.