We’re excited to announce that our latest platform update is now live.
The October 2018 release introduces several new features aimed at helping you to gather more detailed feedback from your customers, better moderation control and new ways to automate your marketing campaigns.
Have an idea for a new feature or integration?click here to let us know.
Below is an overview of all updates in this release:
Custom Review Forms
This feature allows you to ask custom questions during the review process to gather detailed & personalized feedback from your customers. Custom Forms are based on tags assigned to products, this way you can create as many custom forms as you like, and capture specific detailed feedback over certain types of products.
We currently support the following types of custom questions:
Example: As a clothing company you may want to ask the customer "How well did the shirt fit?" with our Fit question type, allowing the customer to tell you exactly how it fit them: "Runs Small, Fits Great, Runs Big".
To start using Custom Review Forms, click on: Product Reviews > Custom Review Forms
To learn more about Custom Review Forms, check out our support guide.
Our moderation pages have looked the same for the last few years, and needed a complete revamp to it's design & infrastructure. We're happy to announce that our new moderation pages are now live. We not only focused on the design aspect, but also on performance and new content customizations such as:
Review Tags (assign custom tags to reviews and search for reviews with tags)
Detailed Search & Filtering capability
Publish as Product Review or Company Review
Pending Requests now display within the Moderation area
The Integration with Klaviyo, now allows you to build custom segments of review customers and also create automations for post-review communication. Today we send the following content events to Klaviyo:
New Company Review
New Product Review
Company Photo uploaded
Product Photo uploaded
Asked Product Question
Answered Product Question
To connect TrustSpot to your Klaviyo account, click on: Integrations > Klaviyo
To learn more about the Klaviyo Integration, check out our support guide.
Review Widget Settings (CSS Editor)
We completely revamped our Review Widget settings page, now giving you greater control over the design of your Review Widget, including full Custom CSS control. Previously, CSS changes had to be made on your site directly, today they can be added into your TrustSpot account.
We are also introducing several new enhancements including:
Widget Design Preview
Ability to Disable Review Sharing and Voting
Ability to control the size of the Category and Product inline stars
Display "Write a Review" link at the top of your product page
Display "Ask a Question" link at the top of your product page
To see all of the new changes, click on: Product Reviews > General Settings > Review Widget
To learn more on how to customize the review widget, check out our support guide.
Customize Q&A Answer Name
This feature now allows you to customize the from name associated with all answers to questions. Currently all answer names show as your Company Name, today you can change that to any name you like, for example: "Store Owner" or "Product Expert"
To customize this setting, click on: Product Reviews > General Settings > Product Q&A
In 2018, we've released dozens of new features which was causing our menus to become a bit cluttered. We took a step back and re-organized content based on sub-categories and also their usage. For example, Moderation pages are checked daily, whereas General Settings maybe once a month, so we wanted to push items that were used more to the top.
Our goal is to transition all platform screens to this new menu by December 2018.
With every platform release, we not only focus on introducing new features but also improvements to existing items within the platform. Based on feedback, we're happy to detail out the miscellaneous improvements made to the platform in October.
Updated Google Shopping Feed format for name restrictions
Updated Star Content for Product Reviews to be CSS based
Our November release will be focused on introducing new ways to communicate with customers, in addition to displaying content on your site. There are also a few new integrations we're looking forward to launching.